Help Desk Analyst

Description

We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach.

Responsibilities:
Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment.
Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care.
Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools.
Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system.
Set up, maintain, and support laptops, desktops, and related devices for office-based users.
Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution.
Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.

Requirements

Experience providing help desk or desktop support in a customer-facing environment with strong attention to detail.
Working knowledge of Microsoft Windows, including Windows 10 support and troubleshooting.
Ability to handle basic technical issues involving end-user devices, software, and connectivity.
Familiarity with service desk ticketing tools and disciplined case documentation practices.
Strong communication skills with the ability to support executives and other users in person.
Comfortable working on-site in New York, New York for the duration of the assignment.
Proven ability to prioritize requests, remain composed under pressure, and deliver a high level of service.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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