End User Technician

Description

We are looking for an End User Technician to provide dependable desktop and end-user support for a dynamic workplace. This Long-term Contract position is ideal for a service-focused IT specialist who can resolve technical issues efficiently while delivering a positive support experience. The role involves hands-on assistance with user devices, core Microsoft environments, and ticket-driven support activities across a range of day-to-day operational needs.

Responsibilities:
Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.
Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up.
Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks.
Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune.
Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users.
Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope.
Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively.
Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution.

Requirements

At least 5 years of experience in desktop support, help desk, or end-user technical support roles.
Strong communication skills with a consistent focus on customer service and user satisfaction.
Working knowledge of ServiceNow or a similar ticket management platform.
Experience supporting Microsoft technologies, including Windows 10, Office 365, Active Directory, and Azure AD.
Familiarity with Microsoft Intune and endpoint support processes is preferred.
Ability to perform basic troubleshooting for software, hardware, and peripheral issues.
Comfortable handling multiple support tasks at once while staying organized and meeting service expectations.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

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