Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff.

Responsibilities:
Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner.
Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users.
Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance.
Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization.
Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment.
Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing.
Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs.
Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.

Requirements

Hands-on experience supporting PC desktop and workstation environments in a structured setting.
Working knowledge of Active Directory administration for common user support tasks.
Strong understanding of desktop hardware troubleshooting, repair coordination, and device setup.
Experience supporting Microsoft Windows 10 in an end-user environment.
Familiarity with desktop imaging tools and standardized workstation deployment practices.
CompTIA A+ certification or comparable practical technical support experience.
Additional knowledge aligned with CompTIA Network+ or Security+ principles is preferred.
Ability to communicate clearly, prioritize support requests, and deliver dependable customer service.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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