Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems.
Responsibilities:
Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues.
Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency.
Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings.
Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity.
Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability.
Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned.
Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives.
Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
Requirements
Hands-on experience in help desk or desktop support within a business IT environment.
Working knowledge of Active Directory administration, including user access and permission updates.
Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting.
Ability to diagnose and resolve common hardware, software, and connectivity problems.
Experience managing service desk tickets and responding effectively across multiple support levels.
Strong communication skills and a customer-focused approach when assisting end users.
Comfortable balancing routine operational tasks with day-to-day issue resolution in a team setting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013448915
- Posted 2 hours ago
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