L1 Help Desk Technician

Description

We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace.

Responsibilities:
Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues.
Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed.
Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests.
Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications.
Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use.
Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users.
Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities.
Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.

Requirements

Prior experience in a Level 1 help desk, desktop support, or similar end-user support role.
Working knowledge of Microsoft Windows environments, including Windows 10 troubleshooting and general desktop support.
Familiarity with Active Directory for basic user account and access support tasks.
Experience using a service desk or ticketing platform to track, update, and resolve support requests.
Strong foundational troubleshooting skills across hardware, software, and user connectivity issues.
Ability to communicate clearly with employees through in-person support, messaging, and occasional phone interaction.
Comfortable working onsite five days per week in Fort Washington, Pennsylvania.
Experience supporting Dell devices or working in a Microsoft-focused environment is preferred.

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