Help Desk Level 2 / Sys Admin

Description

We are looking for a Contract Help Desk Level 2 / Sys Admin to support daily IT operations for an onsite environment. This role blends hands-on desktop support with systems administration responsibilities, helping employees resolve technical issues while maintaining core Microsoft and network services. The ideal candidate brings strong troubleshooting skills, communicates confidently with non-technical staff, and works effectively within a collaborative support team.

Responsibilities:
Provide second-level technical support for end users by diagnosing and resolving hardware, software, account, and connectivity issues in an office setting.
Administer and support on-premises Active Directory, including user accounts, permissions, and related access management tasks.
Manage Microsoft Entra and Intune to support identity services, device configuration, and endpoint administration.
Troubleshoot and maintain desktop systems, collaboration tools, and productivity platforms such as Microsoft Teams.
Monitor, support, and help maintain Fortinet firewall environments while assisting with network-related issue resolution.
Use JIRA and Jira Service Desk to document incidents, track requests, and maintain clear support records.
Assist with endpoint security efforts by supporting Microsoft Defender and responding to device protection concerns.
Collaborate with the internal IT team and external support partners to ensure timely issue resolution and consistent service delivery.
Work onsite 3 to 4 days per week to provide direct assistance to employees and support day-to-day infrastructure needs.

Requirements

3+ years of experience in help desk, desktop support, or systems administration roles.
Hands-on experience supporting on-premises Active Directory environments.
Working knowledge of Microsoft Entra and Intune for user and device management.
Experience using JIRA and Jira Service Desk to manage tickets and support workflows.
Familiarity with Fortinet firewalls and general network troubleshooting.
Experience supporting Microsoft Defender and Microsoft Teams in a business environment.
Strong communication skills with the ability to assist non-technical users in a clear and detail-oriented manner.
Availability to work onsite in New York, New York, 3 to 4 days each week.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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