Description
We are looking for an IT Support Technician to provide dependable technical support at a manufacturing site in Turtle Creek, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys hands-on desktop support, user assistance, and keeping day-to-day technology operations running efficiently. The person in this role will work across hardware, software, and account administration needs while supporting employees in a fast-paced environment.
Responsibilities:
Prepare and deploy laptops and desktop computers by imaging systems, applying configurations, and setting up devices for new and existing employees.
Administer user access by creating, modifying, and maintaining accounts across Active Directory and Microsoft 365.
Respond to technical issues involving hardware, operating systems, applications, and user access with timely and effective solutions.
Diagnose and resolve end-user problems through both on-site support and remote assistance methods.
Set up workstations, replace outdated or faulty equipment, and provide ongoing desktop support throughout the facility.
Collaborate with other IT team members to maintain reliable daily technology operations within a busy manufacturing setting.
Track, update, and help resolve service desk requests to ensure support activities are documented and completed accurately.
Requirements
At least 2 years of experience in help desk, desktop support, or a comparable IT support position.
Practical experience working with Active Directory and Microsoft 365 user administration.
Familiarity with Windows environments, including Windows 10, device imaging, and workstation deployment.
Working knowledge of hardware and software troubleshooting for end-user systems.
Strong customer service skills with the ability to communicate technical information clearly.
Ability to manage tasks independently while supporting a broad range of users and technology needs.
Experience working with service desk tickets and support request tracking.
Exposure to manufacturing environments is helpful, though not required.
Technology Doesn't Change the World, People Do.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03730-0013460321
- Posted 1 day ago
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