Desktop Technician

Description

We are looking for a Desktop/Network Technician to support and strengthen enterprise network operations in Philadelphia, Pennsylvania. This Long-term Contract position focuses on maintaining secure, reliable connectivity across network infrastructure while providing hands-on technical support for systems, devices, and user issues. The ideal candidate will combine strong troubleshooting ability with practical experience in network performance, security administration, and infrastructure support.

Provide first-level support for network connectivity, hardware, and basic infrastructure issues.

Troubleshoot and resolve networking, hardware, and software problems for end users.

Assist with the installation, configuration, and deployment of desktop computers, laptops, mobile devices, and network equipment.

Support network hardware including switches, cabling, wireless access points, and other infrastructure components.

Participate in rack-and-stack activities, cable management, and network closet organization.

Assist with device imaging, hardware upgrades, and equipment replacements.

Monitor and respond to service requests, documenting issues and resolutions within the ticketing system.

Help maintain inventory of networking and computer equipment.

Perform basic Active Directory account administration and user support.

Assist senior team members with network maintenance, system upgrades, and infrastructure projects.

Support backup, recovery, and routine system maintenance activities.

Follow established security policies, procedures, and technology standards.

Maintain accurate documentation of equipment, configurations, and support activities.

Stay current on networking and technology fundamentals through ongoing training and development.

Requirements

Associate degree, technical diploma, or Bachelor's degree in Information Technology, Networking, Computer Science, or a related field.

Minimum of 2 years of networking, IT support, help desk, desktop support, or related technical experience.

Understanding of basic networking concepts including TCP/IP, DHCP, DNS, switching, and wireless networking.

Experience troubleshooting computer hardware, software, and connectivity issues.

Strong customer service and communication skills.

Ability to work independently and collaboratively in a team environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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