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Service Desk/Desktop Support

Computer Enterprises, Inc.

High Point, North Carolina • Yesterday

Easy Apply

Contract

Depends on Experience

Desktop Support Engineer

Vaco by Highspring

Remote • 8d ago

Easy Apply

Contract

$30

Tier 1 Desktop Support

Kforce Technology Staffing

Remote or Colorado Springs, Colorado • Today

Contract

$20 - $30 hourly

Desktop Support-IV | W2/1099 | Applicant Must Be Current WI Resident | No C2C

V.L.S. Systems, Inc

Remote • 23d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Portland, Maine • Today

Easy Apply

Contract

USD 19.79 - 22.91 per hour

Desktop Support Specialist

DK Consulting

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

Help Desk Analyst

Apex Systems

Greensboro, North Carolina • Today

Easy Apply

Full-time

$18 - $20 per hour

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Consultant - Onsite

QTech US Inc

Remote or Newark, New Jersey • Today

Third Party, Contract

$DOE

Desktop Engineer (Hybrid - Greensboro, NC)

Ovation Healthcare

Greensboro, North Carolina • Today

Full-time

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Today

Easy Apply

Full-time

$150,000 - $170,000

AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote or Arlington, Virginia • Today

Full-time

USD 113,200.00 - 237,800.00 per year

Senior AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote • Today

Full-time

USD 114,600.00 - 252,100.00 per year

Virtual Desktop Infrastructure Administrator - Linux

CACI International, Inc.

Remote or Annapolis, Maryland • Today

Full-time

USD 103,800.00 - 218,100.00 per year

SRE Virtual Desktop Operations Engineer - AVP

Barclays

Remote or New York, New York • Today

Full-time

USD 120,000.00 - 175,000.00 per year

Remote System Administrator - Virtual Desktop (VA ESOM)

Kentro

Remote • Today

Full-time

USD 70,782.40 - 80,225.60 per year

QA Tester - Desktop Applications

M2S Tech Solutions

Remote or Overland Park, Kansas • 8d ago

Easy Apply

Full-time

Depends on Experience

Front End Engineering Manager, Firefox Desktop

Mozilla

Remote • Today

Full-time

USD 195,000.00 - 260,000.00 per year

Member of Technical Staff (Software Engineer, Desktop Apps)

Perplexity AI

Remote or New York, New York • Today

Full-time

USD 200,000.00 - 400,000.00 per year

Senior Software Engineer, Windows/Desktop Applications - Greensboro, NC, USA

Speechify Inc.

Greensboro, North Carolina • Today

Full-time

USD 140,000.00 - 200,000.00 per year

Senior Software Engineer, Windows/Desktop Applications - Winston-Salem, NC, USA

Speechify Inc.

Winston-Salem, North Carolina • Today

Full-time

USD 140,000.00 - 200,000.00 per year

Principal Software Engineer - Desktop and Mobile Applications - Roon

Harman International

Remote or California • Today

Full-time

USD 134,250.00 - 196,900.00 per year

Job Details

Skills

Active Directory

Summary

Computer Enterprises, Inc. (CEI) is seeking a talented Desktop Support/Service Desk Technician to join our Client's dynamic team.

Job at a glance:

This is a long-term contract, with an initial term of 6 months, planned for extension or possible permanent placement
Pay rate is $25-$28/hr W2 + optional benefits (Medical, Dental, Vision, and 401k)
Location: High Point, NC (onsite)
Seeking candidates experienced with ServiceNow, Active Directory, and excellent customer service skills.

Position Summary

The Support Analyst II will work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software system needs.
Their work is mainly focused on identifying, configuring, and installing systems hardware, software, etc. to enhance productivity and improve process efficiency.
The work includes gathering business and end user requirements; analyzing and evaluating products, devices, and systems available; installing and configuring PC systems software to optimize performance and integration with client/server applications; analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments.
They are responsible for solving and troubleshooting problems related to desktop computers, laptops, and different systems.
hey assist with problem determination and isolation of PC hardware/software networks.
Utilizing service desk call tracking and problem resolution software, they will review service tickets to identify opportunities for improvement and thoroughly document problem resolution.
Their daily responsibilities also encompass desktop and laptop imaging, desktop and laptop inventory management, mobile device setup and support (including smartphones and tablets), documentation development and customer facing FAQ guidelines, report generation of daily incident, request, telephony and associated survey responses.
They will also be responsible for advanced tasks such as the management of widespread severe incident remediation activities.

Primary Duties & Responsibilities:

Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
Train and mentor other team members on best practice solutions, etc.
On-call Rotation.
Troubleshoot local printer problems and coordinates maintenance for printers.
Lead team projects, while continuing to balance day to day role.
Identify and Research incident correlations and escalate accordingly.
Identify and Communicate to team new ways to improve our quality of service.
Act as a liaison on behalf of the BEST Team to identify and document new first level support opportunities from other IT organizations.
Provide complex and unique technical troubleshooting assistance to customers across business units.
Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.

Minimum Qualifications:

Minimum of 4 years’ experience resolving end users’ hardware and software issues in an IT environment.
Working knowledge of Windows 11, Office 365, Microsoft Office Suite, Active Directory, and ServiceNow.
Experience with Tanium is a plus.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Excellent technical skills.
Excellent analytical, reporting and documentation skills.
Dedication to customer service.
Problem solving skills including triage and rapid decision making.
Ability to logically adapt in any customer service scenario.
Ability to manage to resolution a severe and pervasive outage.
Undergraduate degree in an Information Technology discipline or equivalent combination of education and work experience.
Minimum of 4 years of demonstrated working knowledge of Active Directory administration.
Minimum of 4 years of demonstrated working knowledge of networking monitoring tools and basic troubleshooting.
Minimum of 4 years of demonstrated experience with IT Service Management tools, with a strong preference for ServiceNow.
Minimum of 4 years of working within an ITIL methodology.
Microsoft Certified Professional, A+, and Net+ certifications are preferred.

Behavioral Skills Competencies:

Customer Service Oriented
Critical Thinking
Flexibility
Operational Effectiveness
Results Oriented
Time Management

Working Conditions and Physical Requirements:

Ability to sit at a desk and work on a computer for extended periods of time
May occasionally lift and/or move up to 10 pounds.
Vision abilities required by this job include close vision and ability to adjust focus

About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their businesses and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

#INDGEN
#ZR

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ceiam
Position Id: 32692
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Matt Pribbernow

Recruiting Lead @ Computer Enterprises, Inc.

View Profile

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Desktop Support Technician (PC/Mac Support)

Charlotte, North Carolina

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Desktop Support Technician (PC/Mac Support) Job SummaryWe are seeking an experienced Desktop Support Technician to provide end-user support in a fast-paced enterprise environment. The ideal candidate will have strong experience supporting both Windows and macOS platforms, troubleshooting hardware and software issues, managing endpoint deployments, and delivering exceptional customer service. This role requires hands-on technical expertise, problem-solving skills, and the ability to support user

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Desktop Support Technician II

Charlotte, North Carolina

•

Today

RESPONSIBILITIES: A client with Kforce is seeking a Desktop Support Technician II to join their team in Charlotte, NC. Responsibilities: * The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems * Maintains and implements desktop solutions in support of organizational business needs * Provides professional-level phone support to customers * Performs all duties in accordance with company policies and procedures * Troubleshoo

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Desktop Support Specialist in NC

Raleigh, North Carolina

•

13d ago

Title : NCDOT- Specialist- Expert (809207) Location : Raleigh,NC Duration : 12 + Months Job Type : C Description : This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help support the high number of Service Desk and customer requests in the Raleigh, Garner & statewide areas. Day-to-day responsibilities. ** Travel Required** **The candidate will be required to work onsite in the Century Center, Raleigh NC local area. The candidate will be able to expense for

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Active Directory

Summary

Computer Enterprises, Inc. (CEI) is seeking a talented Desktop Support/Service Desk Technician to join our Client's dynamic team.

Job at a glance:

This is a long-term contract, with an initial term of 6 months, planned for extension or possible permanent placement
Pay rate is $25-$28/hr W2 + optional benefits (Medical, Dental, Vision, and 401k)
Location: High Point, NC (onsite)
Seeking candidates experienced with ServiceNow, Active Directory, and excellent customer service skills.

Position Summary

The Support Analyst II will work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software system needs.
Their work is mainly focused on identifying, configuring, and installing systems hardware, software, etc. to enhance productivity and improve process efficiency.
The work includes gathering business and end user requirements; analyzing and evaluating products, devices, and systems available; installing and configuring PC systems software to optimize performance and integration with client/server applications; analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments.
They are responsible for solving and troubleshooting problems related to desktop computers, laptops, and different systems.
hey assist with problem determination and isolation of PC hardware/software networks.
Utilizing service desk call tracking and problem resolution software, they will review service tickets to identify opportunities for improvement and thoroughly document problem resolution.
Their daily responsibilities also encompass desktop and laptop imaging, desktop and laptop inventory management, mobile device setup and support (including smartphones and tablets), documentation development and customer facing FAQ guidelines, report generation of daily incident, request, telephony and associated survey responses.
They will also be responsible for advanced tasks such as the management of widespread severe incident remediation activities.

Primary Duties & Responsibilities:

Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
Train and mentor other team members on best practice solutions, etc.
On-call Rotation.
Troubleshoot local printer problems and coordinates maintenance for printers.
Lead team projects, while continuing to balance day to day role.
Identify and Research incident correlations and escalate accordingly.
Identify and Communicate to team new ways to improve our quality of service.
Act as a liaison on behalf of the BEST Team to identify and document new first level support opportunities from other IT organizations.
Provide complex and unique technical troubleshooting assistance to customers across business units.
Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.

Minimum Qualifications:

Minimum of 4 years’ experience resolving end users’ hardware and software issues in an IT environment.
Working knowledge of Windows 11, Office 365, Microsoft Office Suite, Active Directory, and ServiceNow.
Experience with Tanium is a plus.
Excellent verbal and written communication skills.
Excellent teamwork skills.
Excellent technical skills.
Excellent analytical, reporting and documentation skills.
Dedication to customer service.
Problem solving skills including triage and rapid decision making.
Ability to logically adapt in any customer service scenario.
Ability to manage to resolution a severe and pervasive outage.
Undergraduate degree in an Information Technology discipline or equivalent combination of education and work experience.
Minimum of 4 years of demonstrated working knowledge of Active Directory administration.
Minimum of 4 years of demonstrated working knowledge of networking monitoring tools and basic troubleshooting.
Minimum of 4 years of demonstrated experience with IT Service Management tools, with a strong preference for ServiceNow.
Minimum of 4 years of working within an ITIL methodology.
Microsoft Certified Professional, A+, and Net+ certifications are preferred.

Behavioral Skills Competencies:

Customer Service Oriented
Critical Thinking
Flexibility
Operational Effectiveness
Results Oriented
Time Management

Working Conditions and Physical Requirements:

Ability to sit at a desk and work on a computer for extended periods of time
May occasionally lift and/or move up to 10 pounds.
Vision abilities required by this job include close vision and ability to adjust focus

Dice Id: ceiam
Position Id: 32692
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Matt Pribbernow

Recruiting Lead @ Computer Enterprises, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support

Sanford, North Carolina

•

Today

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Technician (PC/Mac Support)

Charlotte, North Carolina

•

Today

Easy Apply

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Desktop Support Technician II

Charlotte, North Carolina

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$17.00 - $24.46 hourly

Desktop Support Specialist in NC

Raleigh, North Carolina

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13d ago

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