Desktop Support
Refulgent Technologies Inc.
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Job Details
Skills
- IT incident
- service desk tickets
- computer hardware
- software
- peripherals
Summary
Job: Desktop Support Specialist
Location: Sanford, NC
Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installing and imaging new computers and loading of appropriate software for customers.
Installing local and network printers and other peripherals and configuration of same.
Migrating data and user profiles.
Documenting process and procedures related to technical field support activities.
Demonstrates knowledge and a working experience with ServiceNow call tracking system
Comfortable with traveling for the role.
- Dice Id: 10379129
- Position Id: 810973
- Posted 20 hours ago
Company Info
About Refulgent Technologies Inc.
Founded in 2005 and headquartered in Charlotte, North Carolina, Refulgent Technologies Inc. is a trusted provider of IT staffing, consulting, and software development solutions. For nearly two decades, we’ve partnered with businesses across industries to deliver the right people, processes, and technologies that drive digital transformation.
Our Mission – To help our clients plan, design and deploy projects that provide unparalleled technical competitiveness, cost effectiveness, and long-term ROI.
Our Services
• IT Staffing & Contract Workforce Solutions
• Custom Software Development (Web, Mobile, Enterprise)
• Application Maintenance & QA Testing
• Project Management & IT Consulting
Industries We Serve
• Public Sector / Government
• Banking & Financial Services
• Insurance
• Retail & Manufacturing
• Energy & Utilities
• Healthcare
• Automotive & Technology
What Sets Us Apart
• Nearly 20 years of proven expertise.
• Hybrid delivery model: onsite, offsite, and offshore for flexibility and cost savings.
• Commitment to accountability, innovation, and client satisfaction.
• Strong track record of building long-term client and contractor partnerships.
Contract Staffing Needs
Project Management Professional (PMP Certified)
Architect - Enterprise, System, Application
Software Developer - .Net, Java, Power Automate, Salesforce
Data – Architect, Engineer, Administrator, Business Intelligence, Analytics
Cloud - Architect, Engineer (Azure, AWS)
Network – Architect, Engineer
Cyber Security - Architect, Engineer
IT Support – Desktop, Server Administrator
GIS (ArcGIS, ESRI)
UI/UX Designer, Developer
Scrum Master, Product Manager, Product Owner, Business System Analyst
Software Quality Analyst
AI/ML Engineer
Healthcare Specialist
Get in Touch
Discover how Refulgent Technologies Inc. can support your staffing and technology needs.
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