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Customer Service Rep II

DGN Technologies

Hopkinton, Massachusetts • Today

Easy Apply

Contract, Third Party

$19 - $19

Controls Engineer II, Customer Support

BEUMER Group

Remote or New Jersey • Today

Full-time

USD 110,000.00 - 120,000.00 per year

Copywriter II

Precision System Design Inc.

Remote or Hybrid • Today

Easy Apply

Contract

DOE

Job Details

Skills

Customer Service
Customer Support
Call Center Operations
Service Dispatch
Technician Scheduling
Dispatch Coordination
Logistics
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office Suite
Salesforce
CRM
Customer Database Management
Data Entry
Record Maintenance
Scheduling
Calendar Management
Service Coordination
Service Request Management
Work Order Management
Service Tracking
Issue Resolution
Cross-functional Communication
Multitasking
Prioritization

Customer Service
Customer Support
Call Center Operations
Service Dispatch
Technician Scheduling
Dispatch Coordination
Logistics
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office Suite
Salesforce
CRM
Customer Database Management
Data Entry
Record Maintenance
Scheduling
Calendar Management
Service Coordination
Service Request Management
Work Order Management
Service Tracking
Issue Resolution
Cross-functional Communication
Multitasking
Prioritization

Summary

Description:

Status: Pending

Status Reason: Pending Sourcing

Reason: Replacement

Department: Customer Care Service/ Sales Reps Job Category: Service Job Code: Customer Service Rep II

Duties: The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.

Skills: .

Strong customer service background.

Experience working in a call center environment.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Salesforce experience is preferred but not required.

Prior dispatching experience preferred.

Keywords:

Education:

High school diploma or GED required.

Additional education in Business, Communications, or a related field is a plus.

Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110849
Position Id: 1781-10990-1790108071
Posted 11 hours ago

Fitment

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Job Details

Skills

Customer Service
Customer Support
Call Center Operations
Service Dispatch
Technician Scheduling
Dispatch Coordination
Logistics
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office Suite
Salesforce
CRM
Customer Database Management
Data Entry
Record Maintenance
Scheduling
Calendar Management
Service Coordination
Service Request Management
Work Order Management
Service Tracking
Issue Resolution
Cross-functional Communication
Multitasking
Prioritization

Customer Service
Customer Support
Call Center Operations
Service Dispatch
Technician Scheduling
Dispatch Coordination
Logistics
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office Suite
Salesforce
CRM
Customer Database Management
Data Entry
Record Maintenance
Scheduling
Calendar Management
Service Coordination
Service Request Management
Work Order Management
Service Tracking
Issue Resolution
Cross-functional Communication
Multitasking
Prioritization

Summary

Description:

Status: Pending

Status Reason: Pending Sourcing

Reason: Replacement

Department: Customer Care Service/ Sales Reps Job Category: Service Job Code: Customer Service Rep II

Skills: .

Strong customer service background.

Experience working in a call center environment.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Salesforce experience is preferred but not required.

Prior dispatching experience preferred.

Keywords:

Education:

High school diploma or GED required.

Additional education in Business, Communications, or a related field is a plus.

Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.

Dice Id: 10110849
Position Id: 1781-10990-1790108071
Posted 11 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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