Customer Service Rep II

Hopkinton, MA, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
Contract Corp To Corp
6 Months
No Travel Required
On-site
$19 - $19/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Customer Service
  • Customer Support
  • Call Center Operations
  • Service Dispatch
  • Technician Scheduling
  • Dispatch Coordination
  • Logistics
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office Suite
  • Salesforce
  • CRM
  • Customer Database Management
  • Data Entry
  • Record Maintenance
  • Scheduling
  • Calendar Management
  • Service Coordination
  • Service Request Management
  • Work Order Management
  • Service Tracking
  • Issue Resolution
  • Cross-functional Communication
  • Multitasking
  • Prioritization

Summary

Description:

Status: Pending

Status Reason: Pending Sourcing

 

Reason: Replacement

Department: Customer Care Service/ Sales Reps Job Category: Service Job Code: Customer Service Rep II

Duties: The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.

Skills: .

 

Strong customer service background.

Experience working in a call center environment.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Salesforce experience is preferred but not required.

Prior dispatching experience preferred.

 

Keywords:

Education:

High school diploma or GED required.

Additional education in Business, Communications, or a related field is a plus.

Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110849
  • Position Id: 1781-10990-1790108071
  • Posted 10 hours ago
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