ARES eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements.
eMITS is NASA's enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency's mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA's mission to inspire discovery and share NASA's story with the world.
JOB RESPONSIBILITIES:- Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
- Manage multiple projects simultaneously and provide daily/weekly project reporting.
- Provide technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
- Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation
- Stay current on industry trends as they relative to evolving collaboration space solutions.
- Review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
- Analyze complex systems, identify gaps, and independently develop solutions.
- Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5-7 year planning horizon).
- Draft detailed engineering plans, analyses, workflows, and cost estimations.
- Support and guide facility-related systems considerations.
- Facilitate engineering activities and meetings with Product Owners, customers, and stakeholders.
- Communicate technical concepts clearly to non-technical stakeholders.
- Willingness to travel for face-to-face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed
- Maintain relevant Microsoft Teams Rooms-related certifications
EDUCATION & WORK REQUIREMENTS:- Requires minimum BA/BS and 8-12 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.
MINIMUM REQUIREMENTS:- Current Microsoft Teams Rooms certification, kept current as the MTR device list changes.
- Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
- Demonstrated experience designing, installing, and configuring certified, appliance-based Microsoft Teams Rooms systems (compute, touch consoles, cameras, microphones, speakers, displays, and content ingest) that do not rely on third-party AV control systems.
- Proven ability to engineer a room as a complete audio/video system, including room sizing, camera and microphone coverage, speaker coverage, display readability, cabling, and signal flow.
- Experience with installation verification and acceptance testing, including camera framing, microphone pickup and noise rejection, and physical security.
- Experience with network configuration and device enrollment (WCS Intune or equivalent) in line with Agency Security Configuration Standards.
- Ability to write engineering documentation, installation guides, and end-user training materials that meet Section 508, kept in version-controlled repositories such as SharePoint Online.
- Familiarity with EPEAT and energy-savings standards.
- Strong communication and customer service skills, including explaining technical concepts to non-technical stakeholders and managing multiple projects with daily or weekly reporting.
- Proficiency in Microsoft 365, SharePoint, and Box.
Preferred Qualifications:- Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
- Industry-recognized certifications in audio/video engineering, IT systems integration, or related fields
- Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
- Familiarity with NASA or federal procurement systems (e.g., SAP, Deltek, Oracle) for managing PRs, POs, and vendor invoicing.
- Experience in guiding system architecture transitions and modernization efforts.
- Experience supporting risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads
- Experience providing training and training materials on collaboration and conference rooms
- Experience working in sensitive or mission-critical environments, with awareness of federal IT security protocols and data handling standards.
ARES BENEFITS:ARES offers a competitive compensation and benefit package. Full time employees may participate in:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA/FSA Accounts
- Life & Disability Insurance
- Critical Illness & Accident Insurance
- ESOP
- 401(k) Plan
- Paid Time Off & Holidays
ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5
