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IT Help Desk Specialist

TransCore

Houston, Texas • Today

Full-time

IT Help Desk Specialist

Applied Optoelectronics Inc

Pearland, Texas • 6d ago

Full-time

IT Help Desk Specialist

Applied Optoelectronics Inc

Sugar Land, Texas • 6d ago

Full-time

IT Specialist

EBSCO Industries, Inc.

Houston, Texas • Today

Full-time

USD 65,000.00 - 75,000.00 per year

IT Support Specialist II

Trace3

Houston, Texas • Today

Full-time

USD 30.00 - 38.00 per hour

IT Support Specialist

Dashiell

Houston, Texas • Today

Full-time

SUPV IT SPECIALIST (PLCYPLN/INFOSEC)

U.S. Army Cyber Command

Houston, Texas • 6d ago

Full-time

USD 115,475.00 - 157,818.00 per year

Purchasing Specialist – IT Procurement

Amsys Innovative Solutions

Houston, Texas • 29d ago

Easy Apply

Full-time, Third Party

Depends on Experience

Eng-ITC Security - Sr IT & Electronic System Specialist

HOK

Houston, Texas • Today

Full-time

IT Support Specialist (Level 2)

Irvine Technology Corporation (ITC)

Houston, Texas • Today

Easy Apply

Contract

USD30 - USD37

Principal/Lead Specialist - IT ETRM Systems

Energy Transfer

Houston, Texas • Today

Full-time

Sr. Specialist - IT App Dev

Energy Transfer

Houston, Texas • Today

Full-time

IT Service Desk Specialist II

MHI

Houston, Texas • Today

Full-time

Principal Specialist - IT SAP Controlling and Project Systems

Energy Transfer

Houston, Texas • Today

Full-time

Sr. Specialist - IT App Dev

Energy Transfer

Houston, Texas • Today

Full-time

Specialist - IT Apps Dev

Energy Transfer

Houston, Texas • Today

Full-time

IT Technical Specialist

Barrios Technology

Houston, Texas • Today

Full-time

Sr. Specialist - IT SCADA

Energy Transfer

Houston, Texas • Today

Full-time

Lead Specialist - IT ETRM Systems Dev

Energy Transfer

Houston, Texas • Today

Full-time

Principal Specialist - IT ETRM Systems Dev

Energy Transfer

Houston, Texas • Today

Full-time

Operations IT Solution Specialist

OpTech

Houston, Texas • 29d ago

Easy Apply

Contract

55 - 58

Lead Specialist - IT ETRM Apps Dev

Energy Transfer

Houston, Texas • Today

Full-time

IT Applications Specialist Sr

Randstad Digital

Remote or Cleveland, Ohio • Today

Contract

USD47 - USD57

IT Product Management Specialist - Associate - Product Owner - Shared Services

ExxonMobil

Spring, Texas • Today

Full-time

Help Desk Specialist – Application Support

Arch Systems, LLC

Remote • 7d ago

Easy Apply

Full-time

63000 - 70000

IT Help Desk

AmeriSave Mortgage Corporation

Remote • Today

Full-time

USD 24.00 - 26.00 per hour

IT App Development - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Help Desk Support Specialist | Network Solutions

CBIZ

Remote or Maryland Heights, Missouri • Today

Full-time

Prism Trainer/Help Desk Specialist

Verdantas

Remote or District of Columbia • Today

Full-time

USD 100,000.00 - 120,000.00 per year

IT Systems Administrator & Operations Specialist, Work From Home, 6 Month Contract - G

Next Step Systems

Remote • Today

Easy Apply

Contract

30 - 35

Job Details

Skills

Field Service
Technical Support
Communication
Computer Hardware
Computer Networking
Research
Collaboration
Issue Resolution
Computer Science
Help Desk
Documentation
Microsoft Windows
Operating Systems
Microsoft Office
Customer Service
FOCUS
Attention To Detail
Analytical Skill
Reasoning
Management
A+
JIRA

Summary

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time IT Help Desk Specialists to join our team in Houston, Texas.

Summary: The exceptional phone and email support to our customers experiencing software or hardware-related issues within our industry-leading products. Responsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).

Essential Duties and Responsibilities Other duties may be assigned.

Provide technical support regarding our products to our customers experiencing usage or performance-based issues
Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed.
Log and track calls and maintain history records and related problem documentation.
Attention to detail both in communications and monitoring requirements for production systems.
Maintain an exceptional level of service and adhere to contractual customer performance requirement.
Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
This position requires a shift-oriented schedule and may involve working day, evening, overnight, weekend, and holiday hours as determined by business requirements.

Requirements and Qualifications:

Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent.
Associate's degree in computer science or related discipline and/or comparable work experience
Strong understanding of help desk support principles including documentation and issue ownership
Working knowledge of Windows Operating Systems and Microsoft Office applications
Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
Strong analytical skills and reasoning ability to identified solutions to technical issues
Ability to effectively communicate technical information to both customers and management in written and verbal form.
Ability to independently manage your time and handle multiple tasks.
Flexibility to work extra hours as required.

Preferred:

A+ Certified
Jira
Familiarity with the tolling industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX128206
Position Id: 146930f943bfca7f1e20a976b73fc808
Posted 18 hours ago

Fitment

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IT Help Desk Specialist

Pearland, Texas

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6d ago

Summary AOI is seeking a customer-oriented and technically proficient IT Help Desk Specialist to join our on-site IT infrastructure team. In this role, you will serve as the first line of defense for all internal technical issues, managing user accounts and keeping our local workspace running smoothly. This position is ideal for an entry-level to mid-level professional who thrives in a hands-on environment, loves problem-solving, and enjoys collaborating face-to-face with colleagues to resolve e

Full-time

IT Help Desk Specialist

Sugar Land, Texas

•

6d ago

Full-time

Job Details

Skills

Field Service
Technical Support
Communication
Computer Hardware
Computer Networking
Research
Collaboration
Issue Resolution
Computer Science
Help Desk
Documentation
Microsoft Windows
Operating Systems
Microsoft Office
Customer Service
FOCUS
Attention To Detail
Analytical Skill
Reasoning
Management
A+
JIRA

Summary

Provide technical support regarding our products to our customers experiencing usage or performance-based issues
Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff as needed.
Log and track calls and maintain history records and related problem documentation.
Attention to detail both in communications and monitoring requirements for production systems.
Maintain an exceptional level of service and adhere to contractual customer performance requirement.
Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
This position requires a shift-oriented schedule and may involve working day, evening, overnight, weekend, and holiday hours as determined by business requirements.

Requirements and Qualifications:

Typically requires a minimum of 2 to 3 years of helpdesk support, or equivalent.
Associate's degree in computer science or related discipline and/or comparable work experience
Strong understanding of help desk support principles including documentation and issue ownership
Working knowledge of Windows Operating Systems and Microsoft Office applications
Excellent customer service skills with a focus on call control, attention to detail, and methodical troubleshooting
Strong analytical skills and reasoning ability to identified solutions to technical issues
Ability to effectively communicate technical information to both customers and management in written and verbal form.
Ability to independently manage your time and handle multiple tasks.
Flexibility to work extra hours as required.

Preferred:

A+ Certified
Jira
Familiarity with the tolling industry

Dice Id: RTX128206
Position Id: 146930f943bfca7f1e20a976b73fc808
Posted 18 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

GA DDS Level 1 Help Desk Analyst

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30+d ago

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IT Help Desk Specialist

Pearland, Texas

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6d ago

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IT Help Desk Specialist

Sugar Land, Texas

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6d ago

Full-time