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Sr. IVR Developer

Adva IT Services, Inc..

Houston, Texas • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Sr. IVR Developer

Decision Six Inc.

Houston, Texas • Today

Easy Apply

Full-time, Third Party

70 - 75

Job Details

Skills

Sr. IVR Developer

Summary

Job Title: Sr. IVR Developer

Location: Houston, TX (Day 1 Onsite)

Duration: 6 months+

JD for Voice SME / Developer

Key Responsibilities

Design and develop IVR call flows for inbound and outbound customer journeys.
Develop and deploy AI powered Voice Bots for customer self service and automated calling.
Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management.
Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications.
Design bot to human escalation while passing relevant customer and conversation context.
Troubleshoot SIP/telephony, API, webhook, call flow, and voice quality issues.
Monitor production IVR and voice bot applications and resolve incidents.
Analyze call logs, transcripts, and bot performance to improve containment and customer experience.
Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams.
Develop automated test scenarios for IVR and voice bot journeys.
Ensure solutions comply with security, privacy, recording, and telecom requirements.

Required Technical Skills

8+ years of experience in IVR, telephony, contact center, or voice application development.
Hands on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya.
Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers.
Experience developing voice bots/conversational AI.
Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows.
Strong programming skills in Python, Node.js, Java, or similar.
Experience with REST APIs, JSON, webhooks, databases, and microservices.
Experience integrating voice platforms with CRM and backend systems.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
Strong debugging, troubleshooting, and production support skills

Preferred Skills

Experience with OpenAI or other LLM based voice agents.
Experience with real time/streaming audio, WebRTC, streaming ASR/TTS, and low latency voice applications.
Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91098321
Position Id: 9138076
Posted 1 day ago

Fitment

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Dilip Chevakula

Recruiter @ Adva IT Services, Inc..

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Job Details

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Sr. IVR Developer

Summary

Job Title: Sr. IVR Developer

Location: Houston, TX (Day 1 Onsite)

Duration: 6 months+

JD for Voice SME / Developer

Key Responsibilities

Design and develop IVR call flows for inbound and outbound customer journeys.
Develop and deploy AI powered Voice Bots for customer self service and automated calling.
Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management.
Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications.
Design bot to human escalation while passing relevant customer and conversation context.
Troubleshoot SIP/telephony, API, webhook, call flow, and voice quality issues.
Monitor production IVR and voice bot applications and resolve incidents.
Analyze call logs, transcripts, and bot performance to improve containment and customer experience.
Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams.
Develop automated test scenarios for IVR and voice bot journeys.
Ensure solutions comply with security, privacy, recording, and telecom requirements.

Required Technical Skills

8+ years of experience in IVR, telephony, contact center, or voice application development.
Hands on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya.
Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers.
Experience developing voice bots/conversational AI.
Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows.
Strong programming skills in Python, Node.js, Java, or similar.
Experience with REST APIs, JSON, webhooks, databases, and microservices.
Experience integrating voice platforms with CRM and backend systems.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
Strong debugging, troubleshooting, and production support skills

Preferred Skills

Experience with OpenAI or other LLM based voice agents.
Experience with real time/streaming audio, WebRTC, streaming ASR/TTS, and low latency voice applications.
Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent.

Dice Id: 91098321
Position Id: 9138076
Posted 1 day ago

Fitment