SME / Developer
Zenith Infotek LLC
Dice Job Match Score™
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Job Details
Skills
- API
- QA
- NODE.JS
- PYTHON
- JAVA
- AZURE
- CALL ROUTING
- PSTN
- JSON
- WEBRTC
- AWS
- IVR
Summary
Rate : 65/hr
Key Responsibilities
Design and develop IVR call flows for inbound and outbound customer journeys.
Develop and deploy AI-powered Voice Bots for customer self-service and automated calling.
Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management.
Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications.
Design bot-to-human escalation while passing on the relevant customer and conversation context.
Troubleshoot SIP/telephony, API, webhook, call-flow, and voice-quality issues.
Monitor production IVR and voice-bot applications and resolve incidents.
Analyze call logs, transcripts, and bot performance to improve containment and customer experience.
Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams.
Develop automated test scenarios for IVR and voice-bot journeys.
Ensure solutions comply with security, privacy, recording, and telecom requirements.
Required Technical Skills
8+ years of experience in IVR, telephony, contact-center, or voice application development.
Hands-on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya.
Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers.
Experience developing voice bots/conversational AI.
Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows.
Strong programming skills in Python, Node.js, Java, or similar.
Experience with REST APIs, JSON, webhooks, databases, and microservices.
Experience in integrating voice platforms with CRM and backend systems.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
Strong debugging, troubleshooting, and production-support skills.
Preferred Skills
Experience with OpenAI or other LLM-based voice agents.
Experience with real-time/streaming audio, WebRTC, streaming ASR/TTS, and low-latency voice applications.
Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent.
- Dice Id: 90987771
- Position Id: OOJ - 2584-1588-1794407639
- Posted 9 hours ago
Company Info
About Zenith Infotek LLC
At Zenith Infotek, we pride ourselves on being at the forefront of technological advancements. Our team is dedicated to providing innovative solutions that not only meet but exceed client expectations, ensuring a seamless integration of technology into their business processes. With a focus on AI-driven methodologies, we empower organizations to harness the full potential of their workforce and technology, paving the way for a future where efficiency and intelligence go hand in hand.
Our commitment to excellence is reflected in our diverse range of services, from IT staffing to comprehensive consulting. We understand the unique challenges faced by businesses today and tailor our strategies to address these needs effectively. By leveraging our expertise in SaaS and cloud computing, we help clients navigate the complexities of digital transformation, ensuring they remain competitive in an ever-evolving market.
Zenith Infotek is not just a service provider; we are your strategic partner in growth. Our approach combines deep industry knowledge with cutting-edge technology to deliver solutions that drive real results. Whether you are looking to enhance your hiring processes with AI or seeking guidance on your digital journey, our team is here to support you every step of the way.