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Sr. IVR Developer

Houston, TX, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

No Travel Required

On-site

$70 - $75/hr

Decision Six Inc.

Fitment

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Job Details

Skills

Call-recording
Cloud Computing
Customer Experience
Artificial Intelligence
Automated Testing
API
Cisco
Customer Relationship Management (CRM)
Interactive Voice Response
Good Clinical Practice
Microsoft
Machine Learning (ML)
Management
Microservices
Google Cloud Platform
Python
Quality Assurance
Privacy
Production Support
Prompt Engineering
Java
Microsoft Azure
Node.js
Database
Real-time
Routing
SIP
Debugging
Software Design
Telecommunications
Genesys
JSON
PSTN
Streaming
Amazon Web Services
Twilio
Application Development
RTP
Telephony
Workflow

Call-recording
Cloud Computing
Customer Experience
Artificial Intelligence
Automated Testing
API
Cisco
Customer Relationship Management (CRM)
Interactive Voice Response
Good Clinical Practice
Microsoft
Machine Learning (ML)
Management
Microservices
Google Cloud Platform
Python
Quality Assurance
Privacy
Production Support
Prompt Engineering
Java
Microsoft Azure
Node.js
Database
Real-time
Routing
SIP
Debugging
Software Design
Telecommunications
Genesys
JSON
PSTN
Streaming
Amazon Web Services
Twilio
Application Development
RTP
Telephony
Workflow

Summary

DD for Voice SME / Developer

Key Responsibilities

Design and develop IVR call flows for inbound and outbound customer journeys.
Develop and deploy AI powered Voice Bots for customer self service and automated calling.
Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management.
Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications.
Design bot to human escalation while passing relevant customer and conversation context.
Troubleshoot SIP/telephony, API, webhook, call flow, and voice quality issues.
Monitor production IVR and voice bot applications and resolve incidents.
Analyze call logs, transcripts, and bot performance to improve containment and customer experience.
Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams.
Develop automated test scenarios for IVR and voice bot journeys.
Ensure solutions comply with security, privacy, recording, and telecom requirements.

Required Technical Skills

8+ years of experience in IVR, telephony, contact center, or voice application development.
Hands on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya.
Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers.
Experience developing voice bots/conversational AI.
Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows.
Strong programming skills in Python, Node.js, Java, or similar.
Experience with REST APIs, JSON, webhooks, databases, and microservices.
Experience integrating voice platforms with CRM and backend systems.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
Strong debugging, troubleshooting, and production support skills

Preferred Skills

Experience with OpenAI or other LLM based voice agents.
Experience with real time/streaming audio, WebRTC, streaming ASR/TTS, and low latency voice applications.
Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91103449
Position Id: 9139348
Posted 9 hours ago

Company Info

About Decision Six Inc.

About Us

Decision Six Inc is leader in Decision Support Reporting, Business Process Improvements, Project Management, consulting and Technology Execution. we are committed to provide the clients with strategy and support that enables the Win-Win situations. We are led by the industry experts who have proven track record of delivering the best solutions and achieving the "Results in Every Environment"

Experience and expertise help us to turn opportunities and challenges into operational excellence for the organizations. Whether you are an individual seeking a new job, or an employer looking for help, Decision Six Inc is ready to meet your needs.

Decision Six Inc, logo embodies the key element behind the company's success - relationships. A unique balance exists between Decision Six Inc, their clients, and its associates. In all the years of growth and change, one thing has remained the same - dedication to unmatchable customer service while providing opportunities for the employees, temporary associates and clients by "Uniting Talent with Opportunity.

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Vinit Saini

Recruiter @ Decision Six Inc.

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