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Sr Genesys Cloud Integration Engineer

Cloud Destinations LLC

Remote • Today

Easy Apply

Contract

90 - 95

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Easy Apply

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Easy Apply

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Senior Genesys Cloud Integration Engineer – Customer Experience & A

Workforce Connections LLC

Remote • Today

Easy Apply

Contract

85 - 100

NASA Space Reactor-1 (SR-1) Software and Avionics Laboratory (SSAL) Test Facility Integration Engineer

CACI International, Inc.

Houston, Texas • Today

Full-time

USD 76,000.00 - 155,700.00 per year

Senior Subsystem Integration Engineer

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Senior Data Integration Engineer

EPAM Systems

Remote • Today

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Senior Data Integration Engineer/ DWH, MS SQL, T-SQL

EPAM Systems

Remote • Today

Full-time

Sr Genesys Cloud Integration Engineer

Cloud Destinations LLC

Remote • Today

Easy Apply

Contract

Depends on Experience

Senior Program Integration Engineer - FBM

General Dynamics

Remote or Pittsfield, Massachusetts • Today

Full-time

USD 126,862.00 - 137,269.00 per year

Senior ServiceNow Integration Engineer

Infinite Solutions Inc.

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Sr Genesys Cloud Integration Engineer Customer Experience & AI

Cloud Destinations LLC

Remote • Today

Easy Apply

Third Party, Contract

$90 - $100

Sr Genesys Cloud Integration Engineer - Customer Experience & AI

Cloud Destinations LLC

Remote • Today

Easy Apply

Contract

90 - 95

Sr. Principal Mechanical Integration Engineer - Data Center Liquid Cooling (REMOTE)

Jabil Circuit Inc

Remote or Austin, Texas • Today

Full-time

USD 164,200.00 - 295,600.00 per year

Sr Epic Bridges Integration Engineer

Commonspirit Health

Remote or Englewood, Colorado • Today

Full-time

AI Integration Developer Consultant, Sr. Associate

PricewaterhouseCoopers LLP

Houston, Texas • Today

Full-time

USD 77,000.00 per year

Senior Backend and Integration Engineer (IT)

DaVita Inc.

Remote or Denver, Colorado • 25d ago

Full-time

USD 85,000.00 - 135,000.00 per year

Controls & Integration Engineer III, Electrical

CPG Beyond, Inc.

Houston, Texas • Today

Full-time

USD 98,891.00 - 148,392.00 per year

Controls & Integration Engineer III, Mechanical

CPG Beyond, Inc.

Houston, Texas • Today

Full-time

USD 98,891.00 - 148,392.00 per year

Software Engineer: III (Senior)

Randstad Digital

Remote or Madison, New Jersey • Today

Contract

USD70 - USD79

NASA Moon Base Avionics and Flight Software Test Facility Integration Engineer

CACI International, Inc.

Houston, Texas • Today

Full-time

USD 76,000.00 - 155,700.00 per year

NASA Moon Base Avionics and Flight Software Test Facility Software Integration Engineer

CACI International, Inc.

Houston, Texas • Today

Full-time

USD 76,000.00 - 155,700.00 per year

Ironclad Integration Consultant/Senior Developer (10+ Years Experience) supporting a USA-based Contr

V-Soft Consulting Group, Inc

Remote • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Process Integration Engineer

Applied Optoelectronics Inc

Sugar Land, Texas • Today

Full-time

Integration Engineer

Randstad Digital

Remote or Hopkins, Minnesota • Today

Contract

USD65 - USD75

HL7 Integration Engineer

E-Solutions, Inc.

Remote • 15d ago

Easy Apply

Third Party, Contract

Depends on Experience

Controls & Integration Engineer I

CPG Beyond, Inc.

Houston, Texas • Today

Full-time

USD 74,851.00 - 112,222.00 per year

Senior AWS Integration Developer - Remote US Position

NTT DATA, Inc.

Remote or McKinney, Texas • Today

Full-time

USD 117,600.00 - 196,000.00 per year

Cloud Destinations LLC

Job Details

Skills

Senior Genesys Cloud Integration Engineer
Genesys Cloud CX

Summary

The Senior Genesys Cloud Integration Engineer will design, configure, and implement integrations that connect web applications, mobile applications, chat experiences, virtual assistants, and customer service channels with Genesys Cloud CX. This hands-on role will help deliver next-generation customer engagement solutions by connecting customer-facing digital platforms, artificial intelligence services, and Genesys Cloud CX to create seamless omnichannel experiences.

You will enable intelligent escalations from digital channels to live-agent interactions while preserving customer context, capturing journey data, generating AI-powered summaries, and improving customer outcomes through enhanced visibility and personalization.

May be asked to travel once a quarter to texas - will be expensed

Responsibilities:

Design and implement integrations with Genesys Cloud CX.
Build REST API integrations between customer-facing applications and contact center systems.
Configure Genesys Cloud routing, digital channels, and customer engagement workflows.
Implement chat, virtual assistant, messaging, voice, and omnichannel experiences.
Enable seamless escalation from self-service channels to live agents.
Capture and transfer customer journey data, interaction history, and application context.
Support AI-driven customer engagement capabilities, including intent recognition, summaries, virtual agents, and agent-assist features.
Develop integration services and middleware components.
Troubleshoot and optimize customer engagement workflows.
Collaborate with architects, developers, product teams, and business stakeholders.
Contribute to customer journey analytics and reporting initiatives.
Participate in architecture reviews and implementation planning.

Qualifications:

Required Qualifications

5+ years of software engineering, integration engineering, or contact center engineering experience.
3+ years of experience working with Genesys Cloud CX.
Strong experience with REST APIs and API integrations.
Experience developing cloud-based applications and services.
Experience with Amazon Web Services (AWS) cloud environments.
Experience with Java, JavaScript, Node.js, Python, C#, or similar technologies.
Understanding of authentication mechanisms such as OAuth and single sign-on (SSO).
Experience troubleshooting production systems and enterprise integrations.
Strong collaboration and communication skills.

Preferred Qualifications

Genesys Cloud certifications.
Experience with conversational AI and virtual agent platforms.
Experience integrating Microsoft Dynamics 365, Salesforce, ServiceNow, or other customer relationship management platforms.
Experience with event-driven architectures and integration platforms.
Understanding of customer journey analytics and digital experience platforms.
Healthcare industry experience.

Tools and Technologies:

Genesys Cloud CX
Amazon Web Services (AWS)
REST APIs and webhooks
OAuth and JSON
JavaScript and TypeScript
Java
Python
Microsoft Dynamics 365
AI virtual assistants
Customer journey analytics
Omnichannel engagement platforms

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097117
Position Id: 9103844
Posted 14 hours ago

Company Info

About Cloud Destinations LLC

One of the leading US-based staffing and IT consulting partner. Experience exceptional service and top-tier talent across industries. Count on us for staffing solutions that cater to the unique demands of the American market.

Our experienced recruiters ensure a seamless fit within your team, accelerating success. But we go beyond staffing and empower employees with fully sponsored certification programs, keeping them ahead. Experience comprehensive benefits including health, wellness coverage, dental insurance, vision insurance, as well as flexible hours, remote work options, and a robust 401K plan to ensure a secure future at the companies we represent.

At Cloud Destinations, we bring industry expertise and a passion for excellence. From Enterprise Cloud Strategy to Managed Infrastructure Services, Digital Transformation, BI & Data Analytics, Security, Data Engineering, and more, we navigate the IT landscape with finesse. Choose us as your trusted partner, witness transformative talent and exceptional service. Let's unlock new possibilities and drive your success in the dynamic world of IT together.

Fitment

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Contact the job poster

Balaji Nagaraj

Recruiter @ Cloud Destinations LLC

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Cloud Destinations LLC

Job Details

Skills

Senior Genesys Cloud Integration Engineer
Genesys Cloud CX

Summary

May be asked to travel once a quarter to texas - will be expensed

Responsibilities:

Design and implement integrations with Genesys Cloud CX.
Build REST API integrations between customer-facing applications and contact center systems.
Configure Genesys Cloud routing, digital channels, and customer engagement workflows.
Implement chat, virtual assistant, messaging, voice, and omnichannel experiences.
Enable seamless escalation from self-service channels to live agents.
Capture and transfer customer journey data, interaction history, and application context.
Support AI-driven customer engagement capabilities, including intent recognition, summaries, virtual agents, and agent-assist features.
Develop integration services and middleware components.
Troubleshoot and optimize customer engagement workflows.
Collaborate with architects, developers, product teams, and business stakeholders.
Contribute to customer journey analytics and reporting initiatives.
Participate in architecture reviews and implementation planning.

Qualifications:

Required Qualifications

5+ years of software engineering, integration engineering, or contact center engineering experience.
3+ years of experience working with Genesys Cloud CX.
Strong experience with REST APIs and API integrations.
Experience developing cloud-based applications and services.
Experience with Amazon Web Services (AWS) cloud environments.
Experience with Java, JavaScript, Node.js, Python, C#, or similar technologies.
Understanding of authentication mechanisms such as OAuth and single sign-on (SSO).
Experience troubleshooting production systems and enterprise integrations.
Strong collaboration and communication skills.

Preferred Qualifications

Genesys Cloud certifications.
Experience with conversational AI and virtual agent platforms.
Experience integrating Microsoft Dynamics 365, Salesforce, ServiceNow, or other customer relationship management platforms.
Experience with event-driven architectures and integration platforms.
Understanding of customer journey analytics and digital experience platforms.
Healthcare industry experience.

Tools and Technologies:

Genesys Cloud CX
Amazon Web Services (AWS)
REST APIs and webhooks
OAuth and JSON
JavaScript and TypeScript
Java
Python
Microsoft Dynamics 365
AI virtual assistants
Customer journey analytics
Omnichannel engagement platforms

Dice Id: 91097117
Position Id: 9103844
Posted 14 hours ago

Company Info

About Cloud Destinations LLC

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Balaji Nagaraj

Recruiter @ Cloud Destinations LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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