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IT Support Specialist

Acro Service Corp.

Humboldt, Tennessee • 3d ago

Easy Apply

Contract

IT Support Specialist

6sense

Remote • Today

Full-time

USD 73,577.25 - 103,913.30 per year

IT Application Support Specialist

Precision System Design Inc.

Remote or Hybrid • Today

Easy Apply

Contract

DOE

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

IT Applications Specialist Sr

Randstad Digital

Remote or Cleveland, Ohio • Today

Contract

USD47 - USD57

IT App Development - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Project Manager - Senior/Specialist - One Washington / Agency Support Lead

Washington State Department of Transportation

Remote or Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

L&I IT Vendor Management - Senior/Specialist

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

IT Store Support

iSphere

Remote • 14d ago

Easy Apply

Contract, Third Party

Depends on Experience

L&I IT System Administration - Senior/Specialist

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

L&I IT Network and Telecommunications - Senior/Specialist

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

Geospatial Information Systems (GIS) Lead (IT Application Development - Senior Specialist)

Washington State Department of Transportation

Remote or Lakewood, Washington • Today

Full-time

USD 8,275.00 - 11,134.00 per month

IT Documentation Specialist

Goldbelt Inc

Remote • Today

Full-time

USD 83,000.00 - 86,000.00 per year

IT Enterprise Architect, IT Architecture-Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 104,304.00 - 140,268.00 per year

IT Systems Directory Services and Cloud Identity Specialist Senior

Modine Manufacturing Company

Remote • Today

Full-time

USD 93,000.00 - 163,000.00 per year

Information Technology Specialist

Smithsonian Institution

Remote • Today

Full-time

IT System Administrator Senior/Specialist (IT Disaster Recovery Administrator)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

IT Quality Assurance - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 92,760.00 - 124,752.00 per year

IT Product Specialist, Principal - Electric AMI Distributed Intelligence

Pacific Gas & Electric

Remote or Oakland, California • Today

Full-time

USD 147,000.00 - 251,000.00 per year

IT Service Desk Specialist

Navigant Consulting

Remote • Today

Full-time

USD 35,000.00 - 58,000.00 per year

Acro Service Corp.

Job Details

Skills

Technical Support
help desk
IT Support
Ticket

Summary

Duration : 12 months Contract
Shift- 6:00 AM - 2:30 PM

Responsibilities:

Actively seeks feedback from customers on ways to potentially improve the support process and relationships.
Have regular 8-hour attendance at the plant to be engaged and successfully perform job functions.
Be willing to work daily overtime and weekend overtime as necessary to support production needs.
Follow service desk procedures in general end-user support and document activities, customer issues, troubleshooting steps, resolution outcomes, and time duration in the service desk tool.
Perform onsite analysis, diagnosis, and resolution of complex problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software to deliver required service levels.
Talk to users to learn procedures followed and sources of errors.
Respond to and diagnose service issues through discussions with users and leverage resources across all levels of the organization.
Investigate and resolve computer software and hardware problems of users.
Request that users experiencing problems use the telephone or service desk and participate in diagnostic procedures, using diagnostic software or following instructions as needed.
Understand customer business processes and prioritize service desk tickets accordingly.
Diagnose customer issues and assign appropriate support if the issue is outside the scope of support.
Promote customer relations in line with company plans and policies.
Install and maintain end-user hardware and software.
Work with the next level of support.
Escalate problems according to defined processes.
Provide training and guidance to users to prevent user-based errors from recurring.
Create, maintain, and manage site-specific documentation.
Collaborate with other service teams to ensure efficient operation of the company's end-user computing environment.
Receive and respond to incoming calls, pages, and emails regarding escalated end-user problems during and after core work hours.
Answer and perform moves, adds, and changes (MAC) requests submitted through service desk tickets.
Prepare tests and applications for monitoring end-user performance, then provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user operations.
Develop and maintain an inventory of all site assets, hardware, and software. Ensure they are properly updated in asset management and configuration management processes.
Liaise with third-party support and equipment vendors for site-specific support issues, if necessary.
Take an active role in personal career development and the personal performance management process.

Skills Required

A minimum of 5+ years of relevant work experience in the Information Technology industry.

Experience Required

Be aware of and execute support processes, with the ability to effectively utilize those processes and resources to solve customer issues without creating major disruption within the organization.
Understand the priority and sensitivity of customer problems and assess internal solution priorities effectively to maintain customer satisfaction.
Relate well to customers and understand the production environment.
Communicate directly and non-confrontationally while maintaining good relationships and keeping customers fully informed of the status of reported problems on a frequent basis.

Education Required

High School Diploma and/or GED.
Associate degree in Computer Science or a related field.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: ACRO
Position Id: 9114575
Posted 3 days ago

Company Info

About Acro Service Corp.

Acro is among the nation’s leading Total Talent Management solutions providers with expertise in Contingent Staff Augmentation in the IT, Engineering, Professional, Finance and Accounting, Technical, Light Industrial, Manufacturing, and Administrative labor categories.

Acro provides workforce solutions related to temporary labor, managed services provider (MSP), consulting services, statement of work (SOW) and vendor management services (VMS) across all industries, including: Staffing, Professional Services, Logistics, Manufacturing, Facility Support, Electrical, Engineering, Banking & Finance, Healthcare, Defense, Automotive, Business Services, Consulting, Information Technology, Internet & Web Services, Scientific, Support Activities for Oil and Gas Operations, Accounting & Tax Services, Natural Gas Distribution, and Utilities..

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Contact the job poster

Vaibhav Tiwari

Recruiter @ Acro Service Corp.

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Acro Service Corp.

Job Details

Skills

Technical Support
help desk
IT Support
Ticket

Summary

Duration : 12 months Contract
Shift- 6:00 AM - 2:30 PM

Responsibilities:

Actively seeks feedback from customers on ways to potentially improve the support process and relationships.
Have regular 8-hour attendance at the plant to be engaged and successfully perform job functions.
Be willing to work daily overtime and weekend overtime as necessary to support production needs.
Follow service desk procedures in general end-user support and document activities, customer issues, troubleshooting steps, resolution outcomes, and time duration in the service desk tool.
Perform onsite analysis, diagnosis, and resolution of complex problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user devices and related hardware and software to deliver required service levels.
Talk to users to learn procedures followed and sources of errors.
Respond to and diagnose service issues through discussions with users and leverage resources across all levels of the organization.
Investigate and resolve computer software and hardware problems of users.
Request that users experiencing problems use the telephone or service desk and participate in diagnostic procedures, using diagnostic software or following instructions as needed.
Understand customer business processes and prioritize service desk tickets accordingly.
Diagnose customer issues and assign appropriate support if the issue is outside the scope of support.
Promote customer relations in line with company plans and policies.
Install and maintain end-user hardware and software.
Work with the next level of support.
Escalate problems according to defined processes.
Provide training and guidance to users to prevent user-based errors from recurring.
Create, maintain, and manage site-specific documentation.
Collaborate with other service teams to ensure efficient operation of the company's end-user computing environment.
Receive and respond to incoming calls, pages, and emails regarding escalated end-user problems during and after core work hours.
Answer and perform moves, adds, and changes (MAC) requests submitted through service desk tickets.
Prepare tests and applications for monitoring end-user performance, then provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user operations.
Develop and maintain an inventory of all site assets, hardware, and software. Ensure they are properly updated in asset management and configuration management processes.
Liaise with third-party support and equipment vendors for site-specific support issues, if necessary.
Take an active role in personal career development and the personal performance management process.

Skills Required

A minimum of 5+ years of relevant work experience in the Information Technology industry.

Experience Required

Be aware of and execute support processes, with the ability to effectively utilize those processes and resources to solve customer issues without creating major disruption within the organization.
Understand the priority and sensitivity of customer problems and assess internal solution priorities effectively to maintain customer satisfaction.
Relate well to customers and understand the production environment.
Communicate directly and non-confrontationally while maintaining good relationships and keeping customers fully informed of the status of reported problems on a frequent basis.

Education Required