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Sierra Engineer

nicky.verma@ishareinc.com

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

C2 Engineer

Modern Technology Solutions

Huntsville, Alabama • Today

Full-time

Chief Engineer

Auria Solutions USA, Inc

Remote or Colorado Springs, Colorado • Today

Full-time

USD 169,000.00 - 190,000.00 per year

Lead Strategic Missile Defense Systems/C2 Engineer

The MITRE Corporation

Huntsville, Alabama • Today

Full-time

USD 146,400.00 - 183,000.00 per year

Job Details

Skills

Sierra

Summary

URGENT HIRING – IMMEDIATE JOINERS NEEDED

Full Stack - Sierra Engineer

Dallas(Remote)

Shift: 8 to 5 CST

Start/End Date: 1^stweek of Oct

Experience: 4-5 yrs

Band B1 / B2 — Sierra Engineer

Experience

4–6 years total in Conversational AI / agentic or virtual-assistant development (e.g., Dialogflow CX, Amelia, Kore.ai, Rasa, LLM-based agents).
1–2 years hands-on Sierra, with at least one delivered/production Sierra project.
Strong programming background in TypeScript / JavaScript.

Core Responsibilities

Build and validate agents in Agent Studio using Journeys, Conditions, Rules, Policies, Tools, and Configuration.
Implement code-defined agent behaviour in the Agent SDK (TypeScript/JSX on Sierra's custom runtime) using hooks, tool registration, and lifecycle events.
Author instruction-driven and scenario-based simulations (Studio and code) and keep them stable and meaningful.
Integrate agents with APIs and enterprise/contact-centre systems, including transfer/routing to queues and numbers with attached data.
Participate in workspace-based development: merge requests, snapshots, and workspace reviews.
Execute releases under guidance, respecting critical-simulation gates and approvals.
Contribute to CI/CD (e.g., GitHub Actions) — running simulations and wiring release checks.

Mandatory Skills (per Sierra platform)

Agent Studio: conversational design, customer journeys, and the block-based editor (Journeys, Conditions, Rules, Policies, Tools, Configuration).
Agent SDK: TypeScript/JavaScript with JSX; SDK APIs (hooks, tool registration, lifecycle events); code-defined simulations; workspace/snapshot/release concepts.
Simulations: writing instruction-driven and scenario-based tests; critical-simulation enforcement; stabilising flaky simulations.
Git & CI/CD: branching, merging, code reviews; running simulations and release enforcement in pipelines.

Good to Have

Ghostwriter (AI-assisted authoring): prompting, reviewing, validating, and merging AI-generated journeys/simulations.
Basic observability (traces/alerts) and analytics (CSAT, resolution/containment rate).
Contact-centre / IVR and telephony transfer (Genesys or similar) exposure.

Band C1 / C2 — Senior Sierra Engineer / Lead

Experience

Minimum 9 years total in Conversational AI / agentic-bot design and delivery, including solution/technical leadership.
1–2 years hands-on Sierra with a senior/lead contribution on at least one Sierra project (Sierra is new; depth is valued over tenure).
Proven full-stack engineering in TypeScript/JavaScript and enterprise SDLC.

Core Responsibilities

Own end-to-end agent/solution architecture on Sierra: agent/skill decomposition (Root and sub-agents), guardrails, tool contracts, state and context model, and orchestration.
Define integration contracts (auth, APIs, telephony/transfer, attached data) and failure-handling strategy.
Own the LLD - detailed journey/intent flows, tool contracts, state/context model, prompt/instruction design, error/edge-case handling, routing/transfer logic.
Set standards for simulation coverage, critical-simulation gates, and test strategy across the team.
Own release management: workspace reviews, merge governance, snapshot/release scheduling, approvals, and release APIs for automation.
Design and govern Git migration and CI/CD pipelines (e.g., GitHub Actions) with simulation and release enforcement.
Establish observability (monitoring, alerts, trace export to Datadog/Honeycomb) and drive analytics-based optimisation and experiments.
Ensure security and compliance: API-token and permission management, secure external integrations, and adherence to enterprise controls.
Mentor B-band engineers, run code/design reviews, and interface with client stakeholders.

Mandatory Skills (per Sierra platform)

All B-band mandatory skills, at an advanced/lead level.
Release Management: workspace development, merge requests, snapshots, release workflows (scheduling, approvals, critical-simulation gates), and release APIs for CI/CD.
Git Migration & CI/CD: strong Git and migrations; building pipelines; wiring simulation runs and release enforcement end-to-end.
Quality & Observability: monitoring/alerts, trace export (Datadog/Honeycomb), agent documentation, comprehensive simulation coverage.
Security & Compliance: Sierra security/compliance model, token/permission management, secure integration with external systems.

Good to Have

Advanced Ghostwriter usage and review governance for AI-generated changes.
Analytics & optimisation: interpreting CSAT, resolution/containment, running experiments and reporting.
BFSI / healthcare regulated-environment delivery experience.

5. Qualifications & Soft Skills

Bachelor's in Computer Science / Engineering or equivalent practical experience.
Strong problem-solving, debugging, and comfort with discovery-driven, evolving scope.
Clear written and verbal communication for design docs, reviews, and client interaction.
Ownership mindset across build → test → release → monitor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPtGzlZmUqOfsZ
Position Id: 9089602
Posted 9 days ago

Fitment

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Contact the job poster

Nicky Verma

Recruiter @ nicky.verma@ishareinc.com

View Profile

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Job Details

Skills

Sierra

Summary

URGENT HIRING – IMMEDIATE JOINERS NEEDED

Full Stack - Sierra Engineer

Dallas(Remote)

Shift: 8 to 5 CST

Start/End Date: 1^stweek of Oct

Experience: 4-5 yrs

Band B1 / B2 — Sierra Engineer

Experience

4–6 years total in Conversational AI / agentic or virtual-assistant development (e.g., Dialogflow CX, Amelia, Kore.ai, Rasa, LLM-based agents).
1–2 years hands-on Sierra, with at least one delivered/production Sierra project.
Strong programming background in TypeScript / JavaScript.

Core Responsibilities

Build and validate agents in Agent Studio using Journeys, Conditions, Rules, Policies, Tools, and Configuration.
Implement code-defined agent behaviour in the Agent SDK (TypeScript/JSX on Sierra's custom runtime) using hooks, tool registration, and lifecycle events.
Author instruction-driven and scenario-based simulations (Studio and code) and keep them stable and meaningful.
Integrate agents with APIs and enterprise/contact-centre systems, including transfer/routing to queues and numbers with attached data.
Participate in workspace-based development: merge requests, snapshots, and workspace reviews.
Execute releases under guidance, respecting critical-simulation gates and approvals.
Contribute to CI/CD (e.g., GitHub Actions) — running simulations and wiring release checks.

Mandatory Skills (per Sierra platform)

Agent Studio: conversational design, customer journeys, and the block-based editor (Journeys, Conditions, Rules, Policies, Tools, Configuration).
Agent SDK: TypeScript/JavaScript with JSX; SDK APIs (hooks, tool registration, lifecycle events); code-defined simulations; workspace/snapshot/release concepts.
Simulations: writing instruction-driven and scenario-based tests; critical-simulation enforcement; stabilising flaky simulations.
Git & CI/CD: branching, merging, code reviews; running simulations and release enforcement in pipelines.

Good to Have

Ghostwriter (AI-assisted authoring): prompting, reviewing, validating, and merging AI-generated journeys/simulations.
Basic observability (traces/alerts) and analytics (CSAT, resolution/containment rate).
Contact-centre / IVR and telephony transfer (Genesys or similar) exposure.

Band C1 / C2 — Senior Sierra Engineer / Lead

Experience

Minimum 9 years total in Conversational AI / agentic-bot design and delivery, including solution/technical leadership.
1–2 years hands-on Sierra with a senior/lead contribution on at least one Sierra project (Sierra is new; depth is valued over tenure).
Proven full-stack engineering in TypeScript/JavaScript and enterprise SDLC.

Core Responsibilities

Own end-to-end agent/solution architecture on Sierra: agent/skill decomposition (Root and sub-agents), guardrails, tool contracts, state and context model, and orchestration.
Define integration contracts (auth, APIs, telephony/transfer, attached data) and failure-handling strategy.
Own the LLD - detailed journey/intent flows, tool contracts, state/context model, prompt/instruction design, error/edge-case handling, routing/transfer logic.
Set standards for simulation coverage, critical-simulation gates, and test strategy across the team.
Own release management: workspace reviews, merge governance, snapshot/release scheduling, approvals, and release APIs for automation.
Design and govern Git migration and CI/CD pipelines (e.g., GitHub Actions) with simulation and release enforcement.
Establish observability (monitoring, alerts, trace export to Datadog/Honeycomb) and drive analytics-based optimisation and experiments.
Ensure security and compliance: API-token and permission management, secure external integrations, and adherence to enterprise controls.
Mentor B-band engineers, run code/design reviews, and interface with client stakeholders.

Mandatory Skills (per Sierra platform)

All B-band mandatory skills, at an advanced/lead level.
Release Management: workspace development, merge requests, snapshots, release workflows (scheduling, approvals, critical-simulation gates), and release APIs for CI/CD.
Git Migration & CI/CD: strong Git and migrations; building pipelines; wiring simulation runs and release enforcement end-to-end.
Quality & Observability: monitoring/alerts, trace export (Datadog/Honeycomb), agent documentation, comprehensive simulation coverage.
Security & Compliance: Sierra security/compliance model, token/permission management, secure integration with external systems.

Good to Have

Advanced Ghostwriter usage and review governance for AI-generated changes.
Analytics & optimisation: interpreting CSAT, resolution/containment, running experiments and reporting.
BFSI / healthcare regulated-environment delivery experience.

5. Qualifications & Soft Skills

Bachelor's in Computer Science / Engineering or equivalent practical experience.
Strong problem-solving, debugging, and comfort with discovery-driven, evolving scope.
Clear written and verbal communication for design docs, reviews, and client interaction.
Ownership mindset across build → test → release → monitor.

Dice Id: PTPtGzlZmUqOfsZ
Position Id: 9089602
Posted 9 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Nicky Verma

Recruiter @ nicky.verma@ishareinc.com

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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