Apply Now

Sierra Engineer

Remote • Posted 1 day ago • Updated 1 day ago

Part Time

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

🔢 Crunching numbers...

Job Details

Skills

Conversational AI / agentic
Dialogflow CX
Amelia
Kore.ai
Rasa
LLM-based agents
TypeScript / JavaScript

Summary

Role: Sierra Engineer

Location: Remote

Experience

4–6 years total in Conversational AI / agentic or virtual-assistant development (e.g., Dialogflow CX, Amelia, Kore.ai, Rasa, LLM-based agents).
1–2 years hands-on Sierra, with at least one delivered/production Sierra project.
Strong programming background in TypeScript / JavaScript.

Core Responsibilities

Build and validate agents in Agent Studio using Journeys, Conditions, Rules, Policies, Tools, and Configuration.
Implement code-defined agent behaviour in the Agent SDK (TypeScript/JSX on Sierra's custom runtime) using hooks, tool registration, and lifecycle events.
Author instruction-driven and scenario-based simulations (Studio and code) and keep them stable and meaningful.
Integrate agents with APIs and enterprise/contact-centre systems, including transfer/routing to queues and numbers with attached data.
Participate in workspace-based development: merge requests, snapshots, and workspace reviews.
Execute releases under guidance, respecting critical-simulation gates and approvals.
Contribute to CI/CD (e.g., GitHub Actions) — running simulations and wiring release checks.

Mandatory Skills (per Sierra platform)

Agent Studio: conversational design, customer journeys, and the block-based editor (Journeys, Conditions, Rules, Policies, Tools, Configuration).
Agent SDK: TypeScript/JavaScript with JSX; SDK APIs (hooks, tool registration, lifecycle events); code-defined simulations; workspace/snapshot/release concepts.
Simulations: writing instruction-driven and scenario-based tests; critical-simulation enforcement; stabilizing flaky simulations.
Git & CI/CD: branching, merging, code reviews; running simulations and release enforcement in pipelines.

Good to Have

Ghostwriter (AI-assisted authoring): prompting, reviewing, validating, and merging AI-generated journeys/simulations.
Basic observability (traces/alerts) and analytics (CSAT, resolution/containment rate).
Contact-centre / IVR and telephony transfer (Genesys or similar) exposure.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: 91173804
Position Id: 9090156
Posted 1 day ago

Contact the job poster

Madhusudhan Bisana

Recruiter @ RPA Infotech Digital Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

RPA Infotech Digital Inc.
Sierra Engineer
Remote or Dallas, Texas
•
Today
Sierra Engineer Experience 46 years total in Conversational AI / agentic or virtual-assistant development (e.g., Dialogflow CX, Amelia, Kore.ai, Rasa, LLM-based agents).12 years hands-on Sierra, with at least one delivered/production Sierra project.Strong programming background in TypeScript / JavaScript.Core Responsibilities Build and validate agents in Agent Studio using Journeys, Conditions, Rules, Policies, Tools, and Configuration.Implement code-defined agent behaviour in the Agent SDK (Ty
Easy Apply
Contract, Third Party
40 - 45

nicky.verma@ishareinc.com
Sierra Engineer
Remote
•
2d ago
URGENT HIRING IMMEDIATE JOINERS NEEDED Full Stack - Sierra Engineer Dallas(Remote) Shift: 8 to 5 CST Start/End Date: 1st week of Oct Experience: 4-5 yrs Band B1 / B2 Sierra Engineer Experience 46 years total in Conversational AI / agentic or virtual-assistant development (e.g., Dialogflow CX, Amelia, Kore.ai, Rasa, LLM-based agents).12 years hands-on Sierra, with at least one delivered/production Sierra project.Strong programming background in TypeScript / JavaScript.Core Responsibilities Bui
Easy Apply
Contract
Depends on Experience

Sierra Business Solution LLC
AI Developer AI Agents & ServiceNow Remote Location
Remote
•
28d ago
Remote Role AI Developer - Multiple positions AI Developer, Test support, Strong documentation and problem solving skills AI enabled delivery, configuration, testing, and quality practices Exposure to ServiceNow, platform configuration, or technical design concepts Comfortable performing peer reviews, smoke testing, and troubleshooting technical issues Ability to collaborate across EMEA, APAC, and AMS teams in a fast paced, pilot driven environment Strong documentation and problem solving skills
Third Party, Contract
$55 - $65

NTT DATA, Inc.
AI Agent Engineer
Remote or Massachusetts
•
Today
NTT DATA Services currently seeks I Agent Engineer to join our team in remotely. What You'll Do Design, build, and deploy enterprise-grade AI agents that support high-volume customer interactions across contact center and digital CX environments. Partner closely with CX, product, and client stakeholders to translate business and customer requirements into robust AI agent solutions. Build AI agents from the ground up, including conversation flows, knowledge retrieval, API integrations, and bac
Full-time
USD 80.00 - 85.00 per hour

Search all similar jobs

Remote jobs at RPA Infotech Digital Inc.