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Job Summary
The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team's service, as well as training technology and business users on how to engage to improve the user experience.
Job Description
Key Accountabilities
Facilitate daily operational activities and measure process quality and compliance.
Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
Partner with business users, process owners, architecture and development teams to ensure effective application use.
Lead, track, and communicate status of cross-team initiatives.
Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
Design and create metrics for improved measurement and reporting.
Create and update documentation.
Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
Train the TS and end user community to increase adoption and communication of TS processes.
Apply understanding of financial principles to team initiatives.
Provide domain guidance to less experienced team members.
Education, Experience, & Skill Requirements
Experienced gained through college degree programs and or certifications in business or technology related field.
5-7 years professional experience in a technology or business field
Professional certifications (e.g., ITIL, CSM, AWS)
Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
Demonstrated ability to create and update process documentation.
Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
Exceptional organizational skills, communication skills, and attention to detail required
Proficient at creating leadership-level communications and presenting to and interacting with leaders
Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.
Key Metrics
Process compliance
Agile delivery proficiency
System availability for applications
Ticket volumes and trending
Job Family
Information Technology
Company
Vistra Corporate Services Company
Locations
Beaver Valley
Pennsylvania
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91172763
- Position Id: 40016461
- Posted 30+ days ago
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