Job Summary:
· The SAP Delivery Manager is accountable for the end-to-end delivery, operational performance, and continuous improvement of application services, with a primary focus on SAP Application Management Services (AMS), enhancements, releases, and transformation support, along with oversight of designated non-SAP applications.
· The role ensures application services are delivered in accordance with contractual commitments, SLAs, KPIs, ITIL/ITSM processes, security and quality standards, financial targets, and client expectations. While client Project and Program Managers own project execution, scope, and schedules, the Applications Delivery Manager ensures SAP and application-team contributions are effectively planned, resourced, coordinated, and delivered against agreed commitments.
· Serving as the senior application delivery contact, the role provides leadership across SAP functional, technical, development, Basis, security, integration, data, testing, and support teams. The position is also responsible for service governance, financial performance, resource utilization, risk and issue management, client satisfaction, continuous improvement, and identifying opportunities to expand and modernize SAP services.
Required Qualifications
· Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related discipline.
· 8+ years of SAP experience, including significant experience in enterprise SAP application and service delivery.
· Experience managing SAP AMS and complex application support environments.
· Strong knowledge of SAP S/4HANA and enterprise SAP landscapes.
· Experience supporting SAP implementations, transformations, upgrades, or migration programs.
· Experience leading globally distributed SAP and application delivery teams.
· Strong understanding of ITIL/ITSM, SLA/KPI management, service governance, financial management, resource planning, and risk management.
· Demonstrated experience managing senior client relationships and critical escalations.
· Strong leadership, communication, negotiation, and stakeholder-management skills.
· Ability to manage multiple application workstreams, priorities, and dependencies simultaneously.
Preferred Qualifications
· Experience with SAP S/4HANA transformation and complex SAP AMS engagements.
· Experience with SAP RISE, private cloud, public cloud, or hybrid SAP environments.
· Familiarity with SAP BTP, SAP Joule, Fiori, Integration Suite, Analytics Cloud, Business AI, and automation technologies.
· Experience with Agile, DevOps, and ITIL service-management practices.
· Experience supporting SAP proposals, pursuits, solution development, and commercial engagements.
· PMP, ITIL, SAFe, Scrum, SAP, or relevant cloud certifications.
