Role- SFDC Product Owner/Business Analyst
Location- Austin, TX (Onsite)
JD-
Salesforce Product Owner/Business Analyst
Key Responsibilities:
• Product ownership and roadmap: Own and shape the Salesforce product roadmap, translating business objectives into prioritized epics, features and measurable outcomes.
• Backlog management: Own, prioritize, groom and refine the backlog based on business value, customer impact, risk, dependencies and delivery capacity.
• Business analysis: Lead discovery workshops and convert business needs into user stories, process flows, business rules, functional requirements and acceptance criteria.
• Salesforce solutioning: Recommend scalable, configuration-first solutions across Sales Cloud, Service Cloud, Experience Cloud and/or Agentforce.
• Stakeholder management: Act as the business-technology interface, resolve competing priorities and communicate product decisions to senior stakeholders.
• Agile delivery: Drive refinement, sprint planning, story clarification, reviews, release planning and product acceptance.
• Testing and acceptance: Coordinate SIT and UAT, defect prioritization, business acceptance, training and production readiness.
• Architecture and integration: Partner with Salesforce Architects and engineering teams across integrations, APIs, authentication, data, security and deployments.
• Release, adoption and innovation: Support change readiness, adoption and KPI tracking; lead POCs and evaluate Agentforce and AI-enabled CRM opportunities where relevant.
Required Skills
• 7+ years of Salesforce/CRM experience in Product Owner, Business Analyst, Functional Consultant or comparable roles.
• Strong functional knowledge of Sales Cloud, Service Cloud, Experience Cloud and/or Agentforce
• Proven experience owning and prioritizing a Salesforce product roadmap and backlog.
• Strong Agile/Scrum capability across epics, features, user stories, acceptance criteria, refinement, sprint and release planning.
• Solid knowledge of Salesforce administration, including profiles, roles, permission sets, sharing, OWD, Flows, objects, data and reporting.
• Working knowledge of Salesforce integrations, APIs, authentication, security, data migration, DevOps and deployment concepts.
• Experience leading discovery, process mapping, solution workshops, UAT and senior stakeholder discussions.
• Ability to challenge requirements, make prioritization trade-offs and translate strategy into executable Salesforce capabilities.
• Excellent analytical, problem-solving, facilitation, storytelling and stakeholder communication skills.
Certifications
Preferred Salesforce Certified Administrator ,Salesforce Certified Business Analyst; Sales Cloud and/or Service Cloud Consultant; Platform App Builder
Advantageous CSPO/PSPO and relevant Salesforce AI or Agentforce certification
