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Skills

Bachelors degree in computer science
Information T

Summary

Role Summary

The WQC DevOps Manager is responsible for overseeing the Website Quality Control platform hosted on AWS cloud infrastructure. This is a high-impact, cross-functional leadership position that demands strategic thinking, executive-level communication, and the ability to manage complex, mission-critical operations on a scale. The role drives seamless delivery, reliability, and continuous improvement of a large-scale federal CMS platform while serving as a key decision-maker and trusted advisor to government stakeholders.

This position sits at the intersection of technology, operations, and program strategy, requiring the manager to be technically strong and lead platform engineering team, align third-party vendors, and champion innovation through AI/ML initiatives. The scope and complexity of this role encompasses full program lifecycle oversight, multi-stakeholder governance, and strategic technology leadership.

Key Responsibilities

Platform & Operations Management

Provide strategic oversight of a mission-critical CMS DevSecOps platform fully hosted on AWS cloud, including EKS-based containerized workloads.
Ensure platform availability and reliability through 24x7 maintenance and support operations, making high-stakes decisions to minimize downtime and protect service continuity.
Oversee incident management to ensure all issues and outages are resolved within stipulated SLAs, including escalation management and executive communications during critical events.

Coordinate with third-party vendors to align deliverables, SLAs, and technical requirements, acting as the primary accountability owner for vendor performance.
Promote DevSecOps practices throughout the development and operations lifecycle, establishing program-wide standards for security and compliance.

Team Leadership

Lead, mentor, and manage a multi-disciplinary team of AWS and DevOps engineers, driving high performance and professional growth.
Provide strategic guidance, prioritization, and support to ensure team performance and on-time delivery of program commitments.
Foster a collaborative, accountable, and innovation-driven team culture.
Serve as an escalation point and decision authority for all team-level technical and operational challenges.

Agile Delivery & Program Governance

Facilitate and manage Agile ceremonies including daily stand-ups, sprint planning, and Program Increment (PI) planning meetings, ensuring alignment across all workstreams.
Manage and maintain work items, backlogs, and documentation in Jira and Confluence, providing full program visibility to leadership.
Own program-level reporting and ensure delivery metrics are consistently communicated to senior stakeholders.

Stakeholder Communication & Collaboration

Serve as the point of contact and strategic liaison for the Contracting Officer Representative (COR) and CMS Product Owner.
Lead executive-level briefings and prepare clear, concise written communications, reports, and status updates for leadership and government stakeholders.

Manage stakeholder relationships by balancing competing priorities, managing expectations, and driving consensus across diverse groups.
Facilitate communication and collaboration across teams ensuring transparency and alignment at all levels.

Technology Innovation & Strategic Planning

Lead and define the strategic roadmap for new technology initiatives with a focus on AI/ML integration and adoption across the platform.
Evaluate emerging tools and technologies to drive platform modernization, efficiency, and mission impact.
Lead assessment of return on investment for new solutions that are proposed.
Prepare justifications and ROIs for new initiatives to obtain client approval, demonstrating business acumen and strategic vision beyond technical management.

Requirements

Required Qualifications

Bachelor?s degree in computer science, Information Technology, or a related field.
10+ years of experience in DevOps, cloud operations, or IT program/project management.
Demonstrated experience in a senior leadership or management role overseeing complex, multi-team programs.
Strong knowledge of AWS cloud environments and cloud-native architecture (hands-on technical execution not required).
Working knowledge of DevSecOps principles and best practices.
Proven experience managing Agile delivery including stand-ups, PI planning, and sprint ceremonies.
Proficiency with Jira and Confluence for work item and documentation management.
Exceptional written and verbal communication skills, with the ability to engage effectively at the executive level.
Demonstrated experience managing third-party vendor relationships and holding vendors accountable to SLAs.
Ability to manage and support 24x7 operations environments with sound judgment under pressure.
Strong strategic thinking, risk management, and problem-solving capabilities.

Preferred Qualifications

Experience with EKS (Elastic Kubernetes Service) or containerized platform management.
Familiarity with CMS platforms and processes.
Experience leading AI/ML technology initiatives and building business cases for adoption.
AWS certification (e.g., AWS Certified Cloud Practitioner, Solutions Architect).
Prior experience working with or supporting federal government programs, including an understanding of federal compliance, procurement, and governance processes.
Prior experience supporting CMS (Centers for Medicare & Medicaid Services) programs or initiatives is strongly preferred.
Experience in a role with program-level scope and accountability, including budget awareness, strategic planning, and multi-stakeholder governance.

Benefits

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10204132
Position Id: 600000005313004
Posted 3 days ago

Company Info

About Innosoft Corporation

Founded in 2001, Innosoft has been a leading provider of IT services to federal and state government agencies as well as commercial enterprises.

We have developed our reputation for providing innovative, high-quality, and low-cost solutions by following the Innosoft Way, which is founded on the following building blocks

VISION
Inspire Innovation to build Client value for Life.

MISSION
Innosoft provides data and application solutions through traditional and cloud models that strengthen and modernize governmental health IT systems that support the delivery at lower cost and higher quality of care for all Americans.

VALUES
Integrity, Teamwork, Leadership, Passion for Excellence, Customer Satisfaction, Commitment and Accountability, Innovation, Caring and Humane approach towards staff.

INTEGRITY
“Ethics, trust, fairness, transparency and honesty”

We conduct all business activities honestly, truthfully and ethically. We treat everyone with dignity and respect. We earn and value the trust that we receive from our customers and colleagues through our actions, and we live up to the responsibility that comes with that trust.

COMMITMENT AND ACCOUNTABILITY
“Embrace the objectives of Client”

We believe in making commitments and being held accountable for fulfilling the commitments we make. We focus on results, not on activities.

PASSION FOR EXCELLENCE
“Relentless pursuit towards achieving better results every time”

We believe that the skills and talents of our employees are the lifeblood of our business success.

We are totally committed to recognizing superior individual and team performance and assuring that business success brings with it the opportunity for personal and professional growth

Security Architect - Zero Trust

Hybrid in Bethesda, Maryland

•

3d ago

Designation Key Personnel GSA MAS Labor Category Security Architect Level of Effort 1.0 FTE (1,880 hours per period), all five performance periods Location / Hours Remote-first; periodic on-site in Bethesda, MD; core hours 7:00 a.m.?6:00 p.m. ET M?F plus emergency after-hours Clearance Tier 2 Public Trust (MBI-5B) ? must obtain and maintain Key Personnel ConditionsKey Personnel designation under HHSAR 352.237-75 (RFQ Section G.3). A signed Letter of Commitment is required at quote submission (RF

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WQC DevOps Manager

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WQC DevOps Manager

Innosoft Corporation

Job Details

Skills

Summary

Requirements

Benefits

Company Info

About Innosoft Corporation

Dice Job Match Score™

Similar Jobs