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Deputy Project Manager in Bethesda, MD

Elegant Enterprise Wide Solutions

Hybrid in Bethesda, Maryland • Today

Easy Apply

Contract

Project Manager in Bethesda, MD (Locals Required)

Elegant Enterprise Wide Solutions

Hybrid in Bethesda, Maryland • Today

Easy Apply

Contract

Deputy Program Manager

Evolver

Bethesda, Maryland • Today

Full-time

Project Manager

MRoads

North Bethesda, Maryland • 26d ago

Easy Apply

Contract

80 - 90

Job Details

Skills

SERVICE DESK
PMP
ITIL
Fedetal

Summary

Location: Bethesda, MD (Federal Client)

Duration: 1+ Years

Responsibilities

Coordinate daily operations, workforce schedules, and staff assignments.
Monitor support queues and balance workloads across the team.
Plan shift coverage and coordinate surge staffing.
Track incident escalations and follow through on resolution activities.
Maintain operational dashboards and provide daily performance updates.
Support continuity operations and staffing coverage during disruptions.
Assume delegated Project Manager responsibilities during absences.

Education and Experience

Bachelor's degree in IT, business, management, or a related field required.
6 8+ years of experience in IT operations, service desk management, or federal help desk environments.

Technical Expertise

Queue management, shift planning, incident escalation, operational dashboards, surge staffing, and continuity operations.

Preferred Certifications

ITIL 4 Foundation; HDI Support Center Manager; PMP or CAPM.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10530468
Position Id: 2026-22240
Posted 14 hours ago

Fitment

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Similar Jobs

Service Desk Manager

Bethesda, Maryland

•

Today

Evolver is an information technology, cybersecurity, and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated technology capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic securi

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Service Desk Manager #1873655

Washington, District of Columbia

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About NDi: Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration

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Help Desk Manager

Washington, District of Columbia

•

Today

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services. Company Overview: The U.S. Equal Employment Opportunity Commission (EEOC) is responsible

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Help Desk Specialist IV (Manager)

Silver Spring, Maryland

•

Today

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible. Koniag Operations Services, LLC, a Koniag Government Services company, is seeking an experienced IT Help Desk Specialist IV (Manager) to support KOS and our government customer at Silver Spring, MD. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and

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More jobs at Elegant Enterprise Wide Solutions in Bethesda, MD

Job Details

Skills

SERVICE DESK
PMP
ITIL
Fedetal

Summary

Location: Bethesda, MD (Federal Client)

Duration: 1+ Years

Responsibilities

Coordinate daily operations, workforce schedules, and staff assignments.
Monitor support queues and balance workloads across the team.
Plan shift coverage and coordinate surge staffing.
Track incident escalations and follow through on resolution activities.
Maintain operational dashboards and provide daily performance updates.
Support continuity operations and staffing coverage during disruptions.
Assume delegated Project Manager responsibilities during absences.

Education and Experience

Bachelor's degree in IT, business, management, or a related field required.
6 8+ years of experience in IT operations, service desk management, or federal help desk environments.

Technical Expertise

Queue management, shift planning, incident escalation, operational dashboards, surge staffing, and continuity operations.

Preferred Certifications

ITIL 4 Foundation; HDI Support Center Manager; PMP or CAPM.

Dice Id: 10530468
Position Id: 2026-22240
Posted 14 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Desk Manager

Bethesda, Maryland

•

Today

Full-time

Service Desk Manager #1873655

Washington, District of Columbia

•

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USD 140,000.00 - 160,000.00 per year

Help Desk Manager

Washington, District of Columbia

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Today

Full-time

Help Desk Specialist IV (Manager)

Silver Spring, Maryland

•

Today

Full-time

USD 100,000.00 - 120,000.00 per year

More jobs at Elegant Enterprise Wide Solutions in Bethesda, MD