jobs in bethesda, md, us

Hybrid in Bethesda, Maryland

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Location: Bethesda, MD Duration: 1+ Years Responsibilities Investigate and resolve complex eRA and enterprise application support issues. Handle Tier II escalations and coordinate unresolved issues with appropriate support teams. Review tickets for completeness, accuracy, troubleshooting quality, and resolution documentation. Provide troubleshooting guidance and mentor service desk personnel. Develop and maintain standard operating procedures. Support root cause reviews and identify recurring

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Deputy Project Manager in Bethesda, MD

Hybrid in Bethesda, Maryland

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Location: Bethesda, MD (Federal Client) Duration: 1+ Years Responsibilities Coordinate daily operations, workforce schedules, and staff assignments. Monitor support queues and balance workloads across the team. Plan shift coverage and coordinate surge staffing. Track incident escalations and follow through on resolution activities. Maintain operational dashboards and provide daily performance updates. Support continuity operations and staffing coverage during disruptions. Assume delegated Proj

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Project Manager in Bethesda, MD (Locals Required)

Hybrid in Bethesda, Maryland

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Location: Primarily remote/ telework within the U.S.; may be required onsite at Government-designated facility in Bethesda, Maryland with at least 24-hour notice. Duration: 1+ year Job Description Leads overall contract performance, staffing, quality, risk, reporting, SLA compliance, corrective actions, and CO/COR communication. Qualifications / Education Bachelor's degree in IT, business, public administration, management, or related field. Master's preferred Relevant Experience 8-10+ ye

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Service Desk Specialist - SME 3 in Bethesda, MD

Hybrid in Bethesda, Maryland

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Location: Bethesda, MD Duration: 1+ Years Job Description Supports knowledge management, release communications, FAQs, user guides, testing, defect tracking, accessibility testing, and production validation. Qualifications / Education Bachelor's degree in IT, communications, technical writing, business, or related field preferred. Relevant Experience 7+ years in technical documentation, knowledge management, QA/testing support, release support, or enterprise application support. Technical E

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Service Desk Specialist - Junior in Bethesda, MD

Hybrid in Bethesda, Maryland

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Location: Bethesda, MD (Remote allowed) Job Summary Provide frontline support through phone, email, and web channels. Assist users with routine issues, document service requests, and escalate unresolved tickets according to established procedures. Education and Experience Associate degree or equivalent help desk or customer support experience. 1 3 years of experience in a help desk, customer support, call center, or IT service desk environment. Technical Expertise Customer service, ticket int

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Service Desk Specialist in Bethesda, MD

Hybrid in Bethesda, Maryland

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Location: Remote within the United States. Onsite attendance only if directed by the Government. Duration: 1+ Years Job Description Leads account management, institutional registration, role assignment validation, account lifecycle management, audit-ready documentation, and access accuracy. Qualifications / Education Bachelor's degree preferred; equivalent access/account administration experience acceptable. Relevant Experience 7+ years supporting account management, identity/access adminis

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EHR IT Project Manager

Remote or Hybrid in Vermont

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Location: Remote Duratiom: 1+ Year Required Qualifications Demonstrated experience managing IT projects and producing project management deliverables. Current PMP certification. HIPAA training, with supporting documentation. Strong organizational, written communication, and verbal communication skills. Ability to maintain an organized document repository and ensure adherence to approved planning documentation. Competence in project scheduling, risk and issue management, stakeholder coordinatio

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Third Party, Contract

Data Analyst

Remote or Hybrid in New Orleans, Louisiana

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Today

Location: New Orleans, LA (Remote) Duration: 12+ Months Experience Level Mid Senior; 4 6 years Key Technical Skills Advanced SQL, Python, Power BI, Databricks, lakehouse platforms, dimensional data modeling, statistical analysis, data validation

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Contract, Third Party

jobs in Bethesda, MD, USA