Elegant Enterprise Wide Solutions
Elegant Enterprise Wide Solutions

Service Desk Specialist - Junior in Bethesda, MD

Hybrid in Bethesda, MD, US • Posted 11 hours ago • Updated 1 minute ago
Contract Independent
Contract W2
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • SANS
  • Help Desk
  • Customer Support
  • Call Center
  • Service Desk
  • Customer Service
  • ServiceNow
  • Customer Relationship Management (CRM)
  • Communication
  • ITIL

Summary

Location: Bethesda, MD (Remote allowed)

Job Summary

  • Provide frontline support through phone, email, and web channels. Assist users with routine issues, document service requests, and escalate unresolved tickets according to established procedures.

Education and Experience

  • Associate degree or equivalent help desk or customer support experience.
  • 1 3 years of experience in a help desk, customer support, call center, or IT service desk environment.

Technical Expertise

  • Customer service, ticket intake, ServiceNow or a similar customer service management tool, basic troubleshooting, and written and verbal communication.

Preferred Certifications

  • HDI Support Center Analyst; ITIL Foundation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10530468
  • Position Id: 2026-22244
  • Posted 11 hours ago
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