Elegant Enterprise Wide Solutions
Elegant Enterprise Wide Solutions

Service Desk Specialist - SME 3 in Bethesda, MD

Hybrid in Bethesda, MD, US • Posted 12 hours ago • Updated 1 hour ago
Contract W2
Contract Independent
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Service Desk
  • User Guides
  • Testing
  • Technical Writing
  • Knowledge Management
  • Quality Assurance
  • Enterprise Software
  • Release Notes
  • Documentation
  • Test Cases
  • Defect Tracking
  • ITIL
  • Section 508
  • Accessibility
  • Training
  • ISTQB

Summary

Location: Bethesda, MD

Duration: 1+ Years

Job Description

  • Supports knowledge management, release communications, FAQs, user guides, testing, defect tracking, accessibility testing, and production validation.

Qualifications / Education

  • Bachelor's degree in IT, communications, technical writing, business, or related field preferred.

Relevant Experience

  • 7+ years in technical documentation, knowledge management, QA/testing support, release support, or enterprise application support.

Technical Expertise

  • Knowledge articles, SOPs, release notes, Section 508 documentation, test cases, defect tracking, production validation

Certifications

  • ITIL 4 Foundation preferred; Section 508/accessibility training preferred; ISTQB pref
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10530468
  • Position Id: 2026-22243
  • Posted 12 hours ago
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