Search Jobs | Dice.com

1 results (1 new)

Group by company

ServiceNow Telecom Service Management (TSM) Technical Architect_Hybrid@Charlotte,NC

BURGEON IT SERVICES LLC

Hybrid in Charlotte, North Carolina • Today

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

ServiceNow
Telecommunications
Service Management
Acceptance Testing

Summary

Role: ServiceNow Telecom Service Management (TSM) Technical Architect

Location Charlotte NC

(Hybrid work model. 3 days from client s office)

Key Responsibilities:

Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.
Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.
Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
Collaborate with ServiceNow architects and developers to design scalable TSM solutions.
Configure and validate telecom-specific workflows, case management, service inventory, order orchestration, and service lifecycle processes.
Support integration requirements between ServiceNow and telecom OSS/BSS systems.
Facilitate Agile ceremonies including backlog refinement, sprint planning, UAT, and stakeholder reviews.
Create process diagrams, business requirement documents (BRD), functional specifications, and training materials.
Coordinate User Acceptance Testing (UAT), defect management, and production deployment activities.
Ensure solutions align with telecom industry best practices and organizational objectives.

Required Skills

Strong experience in ServiceNow implementations.
Hands-on Experience on ServiceNow Telecom Service Management (TSM).
Understanding of telecom operations, service fulfillment, service assurance, network inventory, and customer service processes.
Experience in requirements gathering, process mapping, gap analysis, and solution design.
Familiarity with Agile/Scrum delivery methodologies.
Excellent stakeholder management and communication skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10500016
Position Id: 9060606
Posted 3 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

ServiceNow TSM Functional Consultant

Hybrid in Charlotte, North Carolina

•

Today

Position: ServiceNow TSM Functional Consultant Location: Charlotte NC (Hybrid work model. 3 days from client s office) Duration: Long Term contract Key Responsibilities: Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.Translate business requirements into detailed functional speci

Easy Apply

Contract

Depends on Experience

ServiceNow Developer – TSM

Hybrid in Charlotte, North Carolina

•

Today

About US Texnere is built on the belief that human potential and organizational intelligence can be intentionally architected, scaled, and sustained. We harmonize human intelligence with artificial intelligence to design organizations that think, adapt, and grow with purpose. ServiceNow Developer TSM Location Charlotte NC (Hybrid work model. 3 days from clients office) Key Responsibilities: Gather, analyze, and document business requirements forServiceNow TSM implementations and enhancements.C

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow TSM Technical Architect

Hybrid in Charlotte, North Carolina

•

Today

Position: ServiceNow TSM Technical Architect Location: Charlotte NC (Hybrid work model. 3 days from client s office) Duration: Long Term contract Key Responsibilities: Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.Translate business requirements into detailed functional specifi

Easy Apply

Contract

Depends on Experience

ServiceNow TSM Functional Consultant Charlotte, NC Hybrid (3 days/week onsite)

Hybrid in Charlotte, North Carolina

•

Today

ServiceNow TSM Functional Consultant Location: Charlotte, NC Hybrid (3 days/week onsite) Job type:12 months plus Please share your updated resume with me at pranayatburgeonitsdotcom Role Overview We are looking for a ServiceNow TSM Functional Consultant with strong telecom domain knowledge to gather requirements, design functional solutions, and support ServiceNow Telecom Service Management implementations and enhancements. Mandatory SkillsStrong ServiceNow implementation experience.Hands-o

Easy Apply

Third Party, Contract

$50 - $60

Job Details

Skills

ServiceNow
Telecommunications
Service Management
Acceptance Testing

Summary

Role: ServiceNow Telecom Service Management (TSM) Technical Architect

Location Charlotte NC

(Hybrid work model. 3 days from client s office)

Key Responsibilities:

Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.
Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.
Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
Collaborate with ServiceNow architects and developers to design scalable TSM solutions.
Configure and validate telecom-specific workflows, case management, service inventory, order orchestration, and service lifecycle processes.
Support integration requirements between ServiceNow and telecom OSS/BSS systems.
Facilitate Agile ceremonies including backlog refinement, sprint planning, UAT, and stakeholder reviews.
Create process diagrams, business requirement documents (BRD), functional specifications, and training materials.
Coordinate User Acceptance Testing (UAT), defect management, and production deployment activities.
Ensure solutions align with telecom industry best practices and organizational objectives.

Required Skills

Strong experience in ServiceNow implementations.
Hands-on Experience on ServiceNow Telecom Service Management (TSM).
Understanding of telecom operations, service fulfillment, service assurance, network inventory, and customer service processes.
Experience in requirements gathering, process mapping, gap analysis, and solution design.
Familiarity with Agile/Scrum delivery methodologies.
Excellent stakeholder management and communication skills.

Dice Id: 10500016
Position Id: 9060606
Posted 3 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

ServiceNow TSM Functional Consultant

Hybrid in Charlotte, North Carolina

•

Today

Easy Apply

Contract

Depends on Experience

ServiceNow Developer – TSM

Hybrid in Charlotte, North Carolina

•

Today

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow TSM Technical Architect

Hybrid in Charlotte, North Carolina

•

Today

Easy Apply

Contract

Depends on Experience

ServiceNow TSM Functional Consultant Charlotte, NC Hybrid (3 days/week onsite)

Hybrid in Charlotte, North Carolina

•

Today

Easy Apply

Third Party, Contract

$50 - $60