ServiceNow Developer – TSM
Texnere Americas Inc
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Job Details
Skills
- Artificial Intelligence
- Agile
- Acceptance Testing
- Business Support Systems
- Collaboration
- Communication
- Customer Service
- Defect Management
- Gap Analysis
- IBM Tivoli Storage Manager
- Inventory
- Management
- Process Mapping
- Process Flow
- Orchestration
- Network
- Operations Support Systems
- Requirements Elicitation
- Scrum
- Service Assurance
- Service Management
- ServiceNow
- Software Design
- Sprint
- Stakeholder Management
- Team Service Management
- Workflow
- Telecommunications
- Training
- User Stories
Summary
About US
Texnere is built on the belief that human potential and organizational intelligence can be intentionally architected, scaled, and sustained. We harmonize human intelligence with artificial intelligence to design organizations that think, adapt, and grow with purpose.
ServiceNow Developer – TSM
Location – Charlotte NC (Hybrid work model. 3 days from client’s office)
Key Responsibilities:
- Gather, analyze, and document business requirements for ServiceNow TSM implementations and enhancements.
- Conduct workshops, stakeholder interviews, and requirement elicitation sessions with telecom operations, service assurance, fulfillment, and customer service teams.
- Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
- Collaborate with ServiceNow architects and developers to design scalable TSM solutions.
- Configure and validate telecom-specific workflows, case management, service inventory, order orchestration, and service lifecycle processes.
- Support integration requirements between ServiceNow and telecom OSS/BSS systems.
- Facilitate Agile ceremonies including backlog refinement, sprint planning, UAT, and stakeholder reviews.
- Create process diagrams, business requirement documents (BRD), functional specifications, and training materials.
- Coordinate User Acceptance Testing (UAT), defect management, and production deployment activities.
- Ensure solutions align with telecom industry best practices and organizational objectives.
Required Skills
- Strong experience in ServiceNow implementations.
- Hands-on Experience on ServiceNow Telecom Service Management (TSM).
- Understanding of telecom operations, service fulfillment, service assurance, network inventory, and customer service processes.
- Experience in requirements gathering, process mapping, gap analysis, and solution design.
- Familiarity with Agile/Scrum delivery methodologies.
- Excellent stakeholder management and communication skills.
- Dice Id: 91172187
- Position Id: 9060736
- Posted 2 hours ago
Company Info
About Texnere Americas Inc
At Texnere, we are committed to helping businesses find the right talent, at the right time, through the right approach. Our 360° talent solutions seamlessly integrate flexible hiring models—Flexible Staffing, Team Leasing, Synergizing Agenting AI, and Managed Services—with deep industry expertise across IT, BPM, Sales & Marketing, and more.
We understand that every organization is unique, operating within specific sectors and organizational ‘vectors’ that present distinct challenges and opportunities. Whether you're a healthcare startup looking to innovate or a global captive center (GCC) in the tech space, Texnere provides specialized talent solutions tailored to your precise needs.
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