Role: Application Support Engineer
Location: Chicago, IL
Need locals to IL
Must-Have Skills
· Experience supporting mission-critical applications
· Strong troubleshooting skills through monitoring and log analysis
· Solid understanding of modern cloud technologies
· Familiarity with Incident/Change/Problem management processes
· Knowledge of Agile practices and release management
· Understanding of audit requirements, change control procedures, and data security
· Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Cursor, Claude Code, or GitHub Copilot (or similar AI coding tools) • Java/Spring Boot • Python • Distributed systems • APIs and integration services • Cloud-native platforms • Software architecture and engineering best practices • Prompt engineering • Agentic development workflows • Engineering metrics and productivity measurement • Infrastructure and cloud • Docker, containers, Kubernetes • IT security, server/storage • Security standards • DevOps
Description
Key Responsibilities:
· Lead production stability efforts by preventing issues and improving application stability.
· Track and manage Incidents, Changes, and Problems for assigned applications.
· Provide regular, high-quality updates to stakeholders on incident progress, including SLA risks/breaches. Identify measures to improve application stability and availability to enhance support service delivery.
· Develop into a Subject Matter Expert (SME) for the assigned application domain.
· Troubleshoot production issues through monitoring and log analysis.
· Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes, and release. Engage in systems projects, including planning, management status reporting, specifications, and implementation.
· Ensure compliance with all audit requirements, including change control procedures and data security.
· Manage and coordinate with onsite and offshore Managed Services providers and NT partners to support applications and drive continuous improvement.
· Coordinate with various teams (including offshore staff), raise support tickets for issues, analyze root cause, and assist in efficient resolution of production issues.
· Participate in on-call support after office hours, including weekends, for High and Critical production issues.
· Work with vendors and support staff on tickets and follow up regularly until resolution is found.
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