NetSuite Consultant – Application Support

We are looking for an experienced NetSuite Consultant to provide application support for our NetSuite ERP environment.
The consultant will be responsible for investigating and resolving functional and technical support tickets, troubleshooting integrations and system issues, supporting business users, and delivering minor enhancements and configuration changes. The role requires a strong understanding of NetSuite business processes, configuration, workflows, reporting, and basic SuiteScript capabilities.
The ideal candidate should be comfortable working in a production support environment and independently taking tickets from analysis through resolution while maintaining appropriate documentation, testing, and change-control practices.

Key Responsibilities
Provide day-to-day L2 support for Oracle NetSuite across Finance and other supported business functions.
Investigate incidents escalated from L1/service desk teams.
Troubleshoot functional, configuration, data, integration, and access-related issues.
Perform root-cause analysis for recurring incidents.
Resolve issues within agreed SLA and priority guidelines.
Coordinate with L3/development teams or vendors when issues require advanced development or product support.
Support month-end and year-end business-critical activities as required.