Role: ServiceNow Architect
Job Title: ServiceNow Developer/Architect
Location: Columbus, OH (Onsite 5 days/week)
Employment Type: Full-Time / Long-term Contract
Role Overview: We are seeking a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.
The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.
Key Responsibilities:
- Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
- Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
- FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
- Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
- Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
- Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.
Required Qualifications:
- Experience: 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
- Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
- Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
- CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
- Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
Required Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred
- ITIL v4 Foundations
Preferred Certifications:
- ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
- Security+ or similar cybersecurity certification
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