Dice Job Posting Format

Job Title: Lead Application Support / Production Support Engineer

Positions: 2
Experience: 8+ Years
Employment Type: W2 Only

Job Description

We are looking for 2 experienced Lead Application Support / Production Support Engineers with 8+ years of experience supporting business-critical applications in production environments. The ideal candidates will have strong hands-on experience with Java/Spring Boot, REST APIs, Kafka, databases, microservices, and production support operations.

Required Skills

• 8+ years of experience in Application Support / Production Support

• Strong hands-on experience with Java and Spring Boot

• Experience supporting and troubleshooting REST APIs

• Strong knowledge of Kafka

• Experience with Oracle and/or MongoDB

• Strong SQL and database troubleshooting skills

• Experience supporting Microservices applications

• Hands-on experience with Splunk for log analysis and monitoring

• Strong experience in Incident Management and Root Cause Analysis (RCA)

• Ability to lead major production incidents

• Experience mentoring and guiding production support team members

• Strong troubleshooting and problem-solving skills

Preferred Skills

• ServiceNow

• OpenShift / Kubernetes

• Cloud technologies such as AWS, Azure, or Google Cloud Platform

• Understanding of AI / Agent platforms

• Banking / Financial Services domain experience

Key Responsibilities

• Lead day-to-day production support for business-critical applications.

• Troubleshoot application, API, database, and messaging issues.

• Monitor applications and analyze logs using Splunk.

• Investigate production incidents and perform RCA.

• Lead Major Incident Management and coordinate resolution across technical teams.

• Support Java/Spring Boot microservices and Kafka-based applications.

• Troubleshoot Oracle/MongoDB and SQL-related issues.

• Identify recurring issues and implement permanent solutions.

• Work closely with development, infrastructure, DevOps, and business teams.

• Mentor junior production support engineers and provide technical leadership.

• Ensure production stability, availability, and operational excellence.

Keywords: Java, Spring Boot, REST API, Kafka, Oracle, MongoDB, SQL, Microservices, Splunk, Production Support, Application Support, Incident Management, RCA, ServiceNow, Kubernetes, OpenShift, Cloud, Banking.