Key Responsibilities

·        Define and operate the Teamcenter support model, including intake, triage, ownership, escalation paths, handoffs, communication, and closure criteria.

·        Lead L2/L3 support for Teamcenter, Active Workspace, CAD integrations, Dispatcher, visualization, workflows, access, integrations, and platform services.

·        Coordinate with local administrators and service-desk teams to strengthen L0/L1 triage, known-error handling, and user communication.

·        Own incident, problem, and major-incident management for PLM services, including business impact assessment, restoration, updates, and post-incident review.

·        Drive root-cause analysis and corrective/preventive actions for recurring defects, performance issues, failed jobs, integration errors, and environment instability.

·        Monitor system health, batch jobs, queues, services, logs, license usage, storage, interfaces, and performance indicators; define alerting and operational dashboards.

·        Coordinate environment readiness, refreshes, configuration consistency, patching, planned maintenance, release deployments, smoke tests, and rollback readiness.

·        Partner with development, architecture, infrastructure, database, network, identity, and integration teams to resolve cross-platform issues.

·        Manage Siemens GTAC cases and supplier escalations, ensuring complete technical evidence and timely follow-through.

·        Develop and maintain runbooks, knowledge articles, troubleshooting guides, support matrices, escalation contacts, and recovery procedures.

·        Track SLAs, incident aging, recurrence, backlog, first-time resolution, restoration time, problem closure, and customer satisfaction.

·        Support transition-to-operations for new releases by reviewing operability, monitoring, support documentation, access, training, and hypercare plans.

·        Lead support governance reviews and provide clear reporting on trends, risks, actions, and service improvements.

Required Technical and Functional Competencies

·        Siemens Teamcenter, preferably recent enterprise releases, and Active Workspace

·        BMIDE, Teamcenter data model, preferences, organization, access controls, workflows, queries, and classification

·        Teamcenter Integration Toolkit (ITK), SOA/REST services, and enterprise integration patterns

·        Teamcenter Dispatcher, visualization/JT concepts, and CAD integration frameworks

·        Java, C/C++, XML, XSLT, JSON, SQL, and scripting as applicable to the role

·        Source control, code review, CI/CD, release management, and Azure DevOps or equivalent tooling

·        Agile/Scrum delivery with strong documentation, traceability, and defect-management discipline

Required Experience and Qualifications

·        8+ years of Teamcenter administration, production support, or technical operations experience, including leadership of an enterprise support function.

·        Strong technical understanding of Teamcenter architecture, Active Workspace, FMS, Dispatcher, workflows, security, CAD integrations, and interfaces.

·        Experience troubleshooting application, database, web, integration, queue, file-transfer, access, and performance issues.

·        Knowledge of ITIL-aligned incident, problem, change, release, service-level, and knowledge-management practices.

·        Experience working with monitoring tools, log aggregation, service dashboards, and operational metrics.

·        Strong communication skills for major incidents, business updates, stakeholder reviews, and technical escalations.

·        Ability to coordinate global support teams across business hours, handoffs, and on-call arrangements.

·        Bachelor''s degree in engineering, computer science, information systems, or a related discipline; equivalent relevant experience may be considered.