Job#: 3054504 Job Description: Site Reliability Engineer
Location: Hartford, Connecticut OR Wellsley MA
Role Overview
The Site Reliability Engineer is responsible for preventing production incidents across key CRM and servicing platforms. This hands-on role identifies reliability risks, builds proactive detection and automation, validates high-risk changes, tests resilience, and converts incident lessons into permanent engineering improvements. The primary outcome is to reduce P1/P2 incidents, detect degradation before customers or agents are affected, restore service faster when failures occur, and prevent the same failure from recurring.
Key Responsibilities
- Implement and maintain SLIs, SLOs, and dashboards for platform behavior, monitoring availability, critical transaction success, and end-to-end latency.
- Build synthetic probes for critical user journeys and create alerts that identify the failing hop, correlating latency, errors, traffic, and concurrency.
- Assess technical risk for application, infrastructure, platform, and security changes, executing pre- and post-change validation.
- Maintain technical dependency maps and continuously validate DNS, certificates, firewall behavior, API routing, and database connectivity.
- Run load, failover, recovery, and targeted chaos tests for critical paths to assess capacity and resilience.
- Support major-incident diagnosis, lead blameless technical postmortems, and ensure preventive actions are specific and testable.
- Develop automation for health checks, configuration validation, post-change verification, and recurring diagnostics.
- Partner with application, network, security, database, cloud, and vendor teams to drive actions through influence and evidence.
Required Qualifications
- Experience in Site Reliability Engineering, production engineering, DevOps, platform engineering, infrastructure engineering, or large-scale production operations.
- Troubleshooting skills across distributed applications and shared infrastructure dependencies.
- Hands-on experience with metrics, logs, traces, dashboards, alerting, and synthetic monitoring.
- Knowledge of networking, DNS, load balancing, TLS/certificates, WAFs, API gateways, and cloud services.
- Programming or scripting experience with Python, Go, PowerShell, Java, or similar languages.
- Experience with incident response, root cause analysis, postmortems, change validation, and automation.
- Ability to communicate clearly and influence teams outside the direct reporting line.
Preferred Qualifications
- Experience with Salesforce CRM and CTI integrations.
- Knowledge of contact-center platforms, telephony, Five9, real-time voice, or conversational AI.
- Familiarity with IBM MQ, DB2, mainframe integrations, Imperva, F5, Azure, or Google Cloud.
- Background in performance engineering, capacity testing, chaos engineering, and resilience testing.
- Experience in a regulated healthcare or another high-availability enterprise environment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
