3 results (1 new)
3 results (1 new)
Location: Fort Mill, SC
Work Arrangement: Hybrid — 3 days onsite during onboarding, transitioning to 1–2 days onsite per week
Employment Type: Contract
We are seeking an Exchange & SaaS Support Engineer to support the administration and day-to-day operations of Microsoft Messaging and SaaS applications. This role will primarily provide Tier-2 end-user support for Exchange Online, Outlook, Microsoft Teams, OneDrive, and Box, along with license and access administration.
The ideal candidate is customer-focused, technically strong, collaborative, and comfortable troubleshooting issues in a fast-paced enterprise environment.
Provide Tier-2 end-user support for:
Exchange Online
Microsoft Outlook
Microsoft Teams
Microsoft OneDrive
Box
Administer Microsoft 365 licenses, mailboxes, and user access.
Perform message archiving, retrieval, and deletion activities.
Troubleshoot end-user issues related to messaging and SaaS applications.
Maintain process, environment, and technical documentation.
Support ServiceNow ticket management and automation.
Create and modify PowerShell scripts to automate recurring administrative tasks.
Collaborate with other technical teams to troubleshoot complex issues.
Participate in an on-call rotation as required.
2+ years of experience providing end-user support for Microsoft applications, particularly Outlook and Microsoft Teams.
2+ years of experience with basic Box administration and end-user troubleshooting.
1–2 years of experience working with ServiceNow.
1–2 years of experience administering and supporting Microsoft OneDrive.
1+ years of experience creating or modifying PowerShell scripts for task automation.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work effectively with cross-functional technical teams.
Relevant and current technical certifications.
Experience supporting additional Microsoft 365 applications and services.
Experience with SaaS administration in an enterprise environment.
Strong ability to manage multiple priorities in a fast-paced environment.
We are looking for someone who takes ownership, provides an exceptional end-user experience, and works well in a collaborative team environment. The successful candidate should be proactive, adaptable, and committed to continuous improvement.
Founded 1996, RJT Compuquest, Inc. is an ERP and IT consulting services provider focused on providing innovative and successful business solutions. We are capable of working across all technology platforms, operating systems and infrastructures. RJT has experience in performing implementations, technical and functional upgrades, optimization projects, and full service staffing.
RJT consultants have real world experience across a broad spectrum of industries and can apply that knowledge to best face your business needs. Our recruiting process selects only the most highly qualified individuals for your project. If we cannot find the best consultant for your project, then we have a large pool of third-party consultants that we recruit from to ensure your business needs are met.
Our consultants have up to twenty years of business experience and an average of more than six years of IT and ERP experience. This means that the project team not only understands how systems work, they also understand how the technology impacts the business processes of organizations. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. The RJT team is committed to this goal.
When you leverage our exceptional recruiting and management capabilities and unparalleled client service skills, you take the most important step toward accomplishing your business goals. As a trusted advisor to companies of all sizes, we make it our business to become a specialized, physical extension of your team. We listen to your goals, assess your needs, and then take the steps necessary to achieve your objectives. Built on long-term, trusted client and employee relationships, RJT strives to consistently and efficiently plan, execute and deliver high quality services and results.
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