Exchange & SaaS Support Engineer - only W2 

Location: Fort Mill, SC
Work Arrangement: Hybrid — 3 days onsite during onboarding, transitioning to 1–2 days onsite per week
Employment Type: Contract

Job Overview

We are seeking an Exchange & SaaS Support Engineer to support the administration and day-to-day operations of Microsoft Messaging and SaaS applications. This role will primarily provide Tier-2 end-user support for Exchange Online, Outlook, Microsoft Teams, OneDrive, and Box, along with license and access administration.

The ideal candidate is customer-focused, technically strong, collaborative, and comfortable troubleshooting issues in a fast-paced enterprise environment.

Key Responsibilities

• Provide Tier-2 end-user support for:

  • Exchange Online

  • Microsoft Outlook

  • Microsoft Teams

  • Microsoft OneDrive

  • Box

• Administer Microsoft 365 licenses, mailboxes, and user access.

• Perform message archiving, retrieval, and deletion activities.

• Troubleshoot end-user issues related to messaging and SaaS applications.

• Maintain process, environment, and technical documentation.

• Support ServiceNow ticket management and automation.

• Create and modify PowerShell scripts to automate recurring administrative tasks.

• Collaborate with other technical teams to troubleshoot complex issues.

• Participate in an on-call rotation as required.

Required Qualifications

• 2+ years of experience providing end-user support for Microsoft applications, particularly Outlook and Microsoft Teams.

• 2+ years of experience with basic Box administration and end-user troubleshooting.

• 1–2 years of experience working with ServiceNow.

• 1–2 years of experience administering and supporting Microsoft OneDrive.

• 1+ years of experience creating or modifying PowerShell scripts for task automation.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service skills.

• Ability to work effectively with cross-functional technical teams.

Preferred Qualifications

• Relevant and current technical certifications.

• Experience supporting additional Microsoft 365 applications and services.

• Experience with SaaS administration in an enterprise environment.

• Strong ability to manage multiple priorities in a fast-paced environment.

Ideal Candidate

We are looking for someone who takes ownership, provides an exceptional end-user experience, and works well in a collaborative team environment. The successful candidate should be proactive, adaptable, and committed to continuous improvement.