Office 365 Administrator / Full-Time / Hybrid / Harrisburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
The Position:
Client: Commonwealth of Pennsylvania
Position Title: Office 365 Administrator
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Note: Candidates must currently be within reasonable commuting distance of Harrisburg, PA to be considered.
We are seeking a skilled Office 365 Administrator. The Office 365 Administrator is the go-to resource for resolving user issues across the Microsoft Office 365 environment. This role is customer-service focused: diagnosing and fixing user problems, documenting work in ServiceNow, and escalating issues to the right teams when needed. The Office 365 Administrator also manages user accounts and permissions, supports security practices that protect Commonwealth data, and contributes to IT projects involving Office 365 and its integration with existing systems. The ideal candidate pairs solid technical troubleshooting with clear, friendly communication with non-technical staff.
User Support and Service Management:
- Serve as a primary point of contact for end-user issues with Office 365 applications, including
Outlook/Exchange Online, Teams, OneDrive, SharePoint, and Office desktop apps.
- Troubleshoot and resolve email, calendar, and collaboration issues promptly and courteously.
- Create, update, and manage ServiceNow tickets; document troubleshooting steps and
resolutions clearly.
- Escalate issues to the appropriate teams following established procedures and service-level
expectations.
- Resolve access and authentication issues, such as expired passwords, locked accounts, and
multi-factor authentication problems.
Administration and Security:
- Manage Office 365 user accounts, licenses, groups, and permissions to ensure secure,
organization-wide access.
- Manage user accounts, groups, and permissions in Active Directory.
- Implement and maintain security measures that protect sensitive data in the Office 365
environment, in line with Commonwealth policy.
- Support regular patching and software updates on servers and workstations using SCCM/MECM.
- Assist with deploying and configuring Windows Servers according to organizational standards.
- Assist in troubleshooting network connectivity issues related to DNS, DHCP, and TCP/IP
configuration.
Projects and Collaboration:
- Participate in IT projects involving Office 365, including integration with existing systems and
tools.
- Collaborate with infrastructure, security, and application teams on cross-team initiatives.
- Contribute to knowledge articles and documentation that help users and support staff resolve
common issues.
The Skills and Experience:
- 5+ Years: Experience administering and supporting Microsoft Office 365 in an enterprise
environment
- Experience troubleshooting Exchange Online/Outlook, Teams, OneDrive, and
SharePoint user issues
- Experience with ServiceNow or a comparable IT service management (ticketing) system,
including ticket documentation and escalation
- Experience managing users, groups, and permissions in Active Directory
- Working knowledge of Windows Server, SCCM/MECM patching, and basic networking (DNS,
DHCP, TCP/IP)
- Strong customer service skills, with the ability to explain technical issues clearly to non-technical users.
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting and manage multiple tickets and priorities
- Microsoft 365 Certified: Administrator Expert (Exam MS-102) certification is highly desired
- Bachelor’s degree in Information Technology or a related field is highly desired
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
Contact Us Today!
