Solution Architect Microsoft Dynamics 365 Contact Center - Harrisburg, PA (Occasional Travel)

Hybrid in Harrisburg, PA, US • Posted 1 day ago • Updated 1 day ago
Contract W2
Contract Independent
Contract Corp To Corp
12 Months
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Microsoft Dynamics 365
  • Contact Center.
  • Dataverse
  • Azure integration services

Summary

Hi,

We are immediately looking for Microsoft Dynamics 365 Contact Center _ Harrisburg, PA (Occasional Travel) with one of our direct clients. If you are interested or know someone who is looking for projects, please respond with Resume.

Position: Solution Architect Microsoft Dynamics 365 Contact Center

Location: Harrisburg, PA (Occasional Travel)

Required Qualifications

  • 7 10+ years designing and implementing Microsoft Dynamics 365 and Power Platform solutions.
  • Significant hands-on architecture experience with Dynamics 365 Customer Service and/or Dynamics 365 Contact Center.
  • Demonstrated experience designing enterprise omnichannel contact-center solutions.
  • Experience with intelligent routing, queues, workstreams, agent experiences, case management, knowledge management, and contact-center analytics.
  • Experience integrating D365 with enterprise APIs and back-office applications.
  • Strong understanding of Microsoft Power Platform, Dataverse, Azure integration services, and enterprise security architecture.
  • Experience designing high-volume, mission-critical customer-service platforms.
  • Strong written and verbal communication skills, including the ability to communicate architecture decisions to both technical teams and executives.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91103455
  • Position Id: 9104146
  • Posted 1 day ago
Contact the job poster
MM

Moiz Mohd

Recruiter @ APEX IT Services
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