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ITSM Lead

IMR Soft LLC

Hybrid in Jersey City, New Jersey • 4d ago

Easy Apply

Contract, Third Party

$55 - $60

ITSM Lead

HCLTech

Remote or Hybrid in Chicago, Illinois • 29d ago

Easy Apply

Full-time

$80,000 - $120,000

ServiceNow ITSM Migration Lead

Techpeople.US, Inc

Remote • 30+d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior ServiceNow Developer AI & ITSM Modernization

Zolon Tech Solutions Inc

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

ITSM Platform Engineer

VKore Solutions LLC

Remote • 10d ago

Easy Apply

Contract, Third Party

$50 - $53

ServiceNow Architect - ITSM

Noblesoft Technologies Inc.

Remote • 29d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow Developer(ITSM)

Danta Technologies

Remote • 11d ago

Easy Apply

Contract

$50 - $52

Service Now Developer - ITSM

K-Tek Resourcing LLC

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Job Role: ITSM Administrator

TECHNEPTUNE CONSULTING INC

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Senior ServiceNow Business Process Consultant- ITSM

System One

Remote • 8d ago

Easy Apply

Contract

Depends on Experience

Halo ITSM Developer

System One

Remote • Today

Easy Apply

Contract

$55

ServiceNow ITSM Developer

GDH

Remote • 18d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow ITOM Lead

LTIMindtree

Remote • 11d ago

Easy Apply

Full-time

$100,000 - $160,000

Senior ServiceNow ITSM Quality Assurance Automation ATF Analyst (Remote) NI

ICF International, Inc.

Remote or Rockville, Maryland • 27d ago

Full-time

USD 81,499.00 - 138,549.00 per year

Senior ServiceNow CSM or ITSM Developer DHS with Public Trust (Remote)

ICF Consulting Group, Inc.

Remote or Reston, Virginia • Today

Full-time

USD 98,614.00 - 167,644.00 per year

Halo ITSM Platform Developer

Computer Enterprises, Inc.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

ITSM Tools Analyst

Maximus, Inc.

Remote • Today

Full-time

USD 50,000.00 per year

ITSM Tools Analyst

Maximus, Inc.

Remote • Today

Full-time

USD 50,000.00 per year

Service Now Developer - ITSM - Remote

Sage IT Inc

Remote • Today

Easy Apply

Contract

ITSM/Freshservice Implementation Consultant

Irvine Technology Corporation (ITC)

Remote • Today

Easy Apply

Contract

USD70 - USD80

IMR Soft LLC

Job Details

Skills

ITSM
Jira

Summary

Job Title: ITSM Lead
Location: New Jersey (Hybrid/Onsite)
12 months

Job Summary

We are seeking an experienced ITSM Lead to lead the implementation, optimization, and governance of IT Service Management processes. The ideal candidate will have strong expertise in ITIL best practices, Jira Service Management (JSM), and ITSM process transformation. Experience with ITSM migration projects, including migrating from legacy service management platforms to Jira Service Management, is highly preferred.

Key Responsibilities

Lead the implementation and continuous improvement of ITSM processes aligned with ITIL best practices.
Drive the migration from legacy ITSM platforms (e.g., Prolin, ServiceNow, BMC Remedy, Cherwell, etc.) to Jira Service Management (JSM).
Design and configure Jira Service Management workflows, request types, SLAs, approvals, automations, and service catalogs.
Partner with business stakeholders, infrastructure, application, and support teams to gather and document requirements.
Define and maintain ITSM governance, policies, standards, and operational procedures.
Lead Incident, Problem, Change, Request, and Knowledge Management processes.
Develop dashboards, KPIs, and service metrics to measure operational performance and SLA compliance.
Collaborate with Agile, DevOps, and engineering teams to streamline service delivery.
Coordinate testing, user acceptance testing (UAT), training, and production deployment activities.
Mentor ITSM administrators and support teams while providing technical leadership.
Identify opportunities for automation and process optimization.

Required Qualifications

Bachelor''s degree in Computer Science, Information Systems, or a related field.
8+ years of experience in IT Service Management.
3+ years of experience implementing or administering Jira Service Management (JSM).
Strong knowledge of ITIL v3/v4 frameworks and best practices.
Experience leading ITSM transformation or migration projects.
Hands-on experience configuring Jira workflows, queues, request types, SLAs, automation rules, and integrations.
Experience with Incident, Problem, Change, Asset, Knowledge, and Service Request Management.
Strong stakeholder management and communication skills.
Excellent analytical, troubleshooting, and problem-solving abilities.

Preferred Qualifications

ITIL Foundation or ITIL 4 Managing Professional certification.
Atlassian Certified Professional (ACP) or Jira Administration certification.
Experience integrating Jira with Confluence, Bitbucket, Azure DevOps, or other enterprise tools.
Experience with scripting or automation using REST APIs, PowerShell, Groovy, or Python.
Experience working in Agile/Scrum environments.
Experience in cloud platforms such as AWS, Azure, or Google Cloud Platform.

Technical Skills

Jira Service Management (JSM)
Atlassian Jira Administration
ITIL v3 / ITIL 4
Incident, Problem, Change & Release Management
Service Catalog Management
SLA & KPI Management
CMDB / Asset Management
Workflow Design & Automation
REST APIs
Confluence
Agile / Scrum
Azure DevOps (preferred)

Preferred Experience

ITSM platform migration projects.
Enterprise IT Operations and Service Delivery.
Financial Services, Insurance, Healthcare, or other regulated industries.

Soft Skills

Strong leadership and mentoring skills.
Excellent communication and stakeholder management.
Ability to manage multiple priorities in a fast-paced environment.
Strategic thinking with a focus on operational excellence.
Strong documentation and presentation skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91133294
Position Id: 19610-10625-
Posted 4 days ago

Company Info

About IMR Soft LLC

We're building a great company, and we're very excited about the future of the company.

IMR Soft. is one of the fastest-growing, USA based Information Technology company specializing in software development and IT Services. Founded in 2017, by a team of experienced professionals with a solid base in IT and Management. Headquartered in Princeton, New Jersey.

We help clients Create the Future. We deliver innovative information technology solutions and unlimited services that benefit our clients by maximizing their performance. We combine tech expertise and business intelligence to catalyze change and deliver results. In a world that is constantly changing, companies are faced with the challenge of continually adapting to a dynamic environment.

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More jobs at IMR Soft LLC in Jersey City, NJ

IMR Soft LLC

Job Details

Skills

ITSM
Jira

Summary

Job Title: ITSM Lead
Location: New Jersey (Hybrid/Onsite)
12 months

Job Summary

Key Responsibilities

Lead the implementation and continuous improvement of ITSM processes aligned with ITIL best practices.
Drive the migration from legacy ITSM platforms (e.g., Prolin, ServiceNow, BMC Remedy, Cherwell, etc.) to Jira Service Management (JSM).
Design and configure Jira Service Management workflows, request types, SLAs, approvals, automations, and service catalogs.
Partner with business stakeholders, infrastructure, application, and support teams to gather and document requirements.
Define and maintain ITSM governance, policies, standards, and operational procedures.
Lead Incident, Problem, Change, Request, and Knowledge Management processes.
Develop dashboards, KPIs, and service metrics to measure operational performance and SLA compliance.
Collaborate with Agile, DevOps, and engineering teams to streamline service delivery.
Coordinate testing, user acceptance testing (UAT), training, and production deployment activities.
Mentor ITSM administrators and support teams while providing technical leadership.
Identify opportunities for automation and process optimization.

Required Qualifications

Bachelor''s degree in Computer Science, Information Systems, or a related field.
8+ years of experience in IT Service Management.
3+ years of experience implementing or administering Jira Service Management (JSM).
Strong knowledge of ITIL v3/v4 frameworks and best practices.
Experience leading ITSM transformation or migration projects.
Hands-on experience configuring Jira workflows, queues, request types, SLAs, automation rules, and integrations.
Experience with Incident, Problem, Change, Asset, Knowledge, and Service Request Management.
Strong stakeholder management and communication skills.
Excellent analytical, troubleshooting, and problem-solving abilities.

Preferred Qualifications

ITIL Foundation or ITIL 4 Managing Professional certification.
Atlassian Certified Professional (ACP) or Jira Administration certification.
Experience integrating Jira with Confluence, Bitbucket, Azure DevOps, or other enterprise tools.
Experience with scripting or automation using REST APIs, PowerShell, Groovy, or Python.
Experience working in Agile/Scrum environments.
Experience in cloud platforms such as AWS, Azure, or Google Cloud Platform.

Technical Skills

Jira Service Management (JSM)
Atlassian Jira Administration
ITIL v3 / ITIL 4
Incident, Problem, Change & Release Management
Service Catalog Management
SLA & KPI Management
CMDB / Asset Management
Workflow Design & Automation
REST APIs
Confluence
Agile / Scrum
Azure DevOps (preferred)

Preferred Experience

ITSM platform migration projects.
Enterprise IT Operations and Service Delivery.
Financial Services, Insurance, Healthcare, or other regulated industries.

Soft Skills

Strong leadership and mentoring skills.
Excellent communication and stakeholder management.
Ability to manage multiple priorities in a fast-paced environment.
Strategic thinking with a focus on operational excellence.
Strong documentation and presentation skills.

Dice Id: 91133294
Position Id: 19610-10625-
Posted 4 days ago

Company Info

About IMR Soft LLC

Go to company profile

Fitment

Dice Job Match Score™

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ITSM Lead

Skills

Summary

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ITSM Lead

IMR Soft LLC

Job Details

Skills

Summary

Company Info

About IMR Soft LLC

Dice Job Match Score™

Similar Jobs