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ServiceNow ITOM Lead

Remote • Posted 9 hours ago • Updated 9 hours ago

Full Time

Remote

$100,000 - $160,000/yr

Fitment

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Job Details

Skills

Change Management
IT Service Management
IT Operations
Software Asset Management
Mapping
Configuration Management Database
VMware ESXi

Summary

The candidate will be responsible for end-to-end implementation, configuration, and optimization of ServiceNow ITOM capabilities, including Discovery, Service Mapping, CMDB, and integrations. The role requires strong expertise in both on-premises and cloud environments, along with the ability to design, customize, and enhance Discovery patterns.

Lead and implement end-to-end Discovery across:
- On-prem infrastructure (Windows, Unix, Network devices, Load Balancers, VMware/vCenter, ESX)
- Cloud environments (AWS, Azure, etc.)
Design and implement Service Mapping for business-critical services and application dependencies, with hands-on experience in end-to-end mapping of complex and critical applications.
Manage and maintain CMDB (Configuration Management Database) ensuring:
- Data accuracy and integrity
- Effective CI lifecycle management
Implement and align CMDB with CSDM, Support CSDM maturity improvements.
CSDM functionality and
Configure and manage Service Graph Connectors (SGC) integrations
Develop and customize Discovery Patterns, including:
- Creation of complex custom patterns
- Modification and enhancement of existing patterns
- Optimization of identification and reconciliation rules
Perform advanced troubleshooting of Discovery, MID Servers, and integrations.

Cross-Module Understanding

The candidate must have a strong understanding of how ITOM Discovery and CMDB impact other ServiceNow modules, including:

ITSM (Incident, Problem, Change Management)
- Dependency mapping for impact analysis
- Accurate CI relationships for change risk assessment
ITAM / SAM / HAM
- Software and hardware asset normalization
- License compliance using Discovery data
- Asset-CMDB reconciliation and Mapping

Ability to operate at a senior technical or architect level
Strong analytical and problem-solving skills
Capability to design scalable and enterprise-grade ITOM solutions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10207105
Position Id: 9024063
Posted 9 hours ago

Contact the job poster

Uthayakumar Nagarajan

Recruiter @ LTIMindtree

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