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IT support Analyst

Vaco by Highspring

Hybrid in Ohio • Today

Easy Apply

Contract

$30

IT Support Analyst ( end user support )

IT Associates, Inc.

Remote or Hybrid in Nashville, Tennessee • 22d ago

Easy Apply

Full-time

65,000 - 75,000

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

Desktop Support Analyst

Robert Half

Ohio • Today

Easy Apply

Contract

USD 24.00 - 28.00 per hour

IT Support / Technical Support / Desktop Support

Dexian DISYS

Ohio • Today

Easy Apply

Contract

$33 - $35 per annum

IT Support

Medpace

Cincinnati, Ohio • Today

Full-time

IT Support Technician

Total Quality Logistics

Cincinnati, Ohio • Today

Full-time

USD 17.00 - 26.00 per hour

IT Security Analyst - Journey (Lacey)

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 85,800.00 - 115,416.00 per year

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Support Specialist

6sense

Remote • Today

Full-time

USD 73,577.25 - 103,913.30 per year

IT Support - Knowledge & Readiness Lead

Radiology Partners

Remote • Today

Full-time

USD 100,000.00 - 115,000.00 per year

IT Store Support

iSphere

Remote • 25d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT Support Technician 2, Information Services Division, Statewide

Washington State Department of Transportation

Remote or Washington • Today

Full-time

USD 4,201.00 - 5,642.00 per month

IT Queue Manager - IT Support Services - remote PST

Irvine Technology Corporation (ITC)

Remote or Garden Grove, California • Today

Easy Apply

Contract

USD30 - USD35

IT Security Analyst

Cyber Resource Provider LLC

Remote or Richmond, Virginia • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

IT Intern, IT Support - Winter 2027

1Password

Remote or Canada, Kentucky • Today

Full-time

IT Project Manager - Senior/Specialist - One Washington / Agency Support Lead

Washington State Department of Transportation

Remote or Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Lead Technology Risk Analyst (IT Audit) - remote

Stryker

Remote or Dallas, Texas • Today

Full-time

USD 77,700.00 - 129,500.00 per year

IT Support Specialist, Tier 2

Keeper Security, Inc.

Remote • Today

Full-time

NCDIT-HIEA - Health IT Technical Analyst

Neodym Technologies

Remote • Today

Easy Apply

Contract, Third Party

$65 - $70

Applications Support Analyst (REMOTE)

Calance

Remote or Denver, Colorado • Today

Contract

USD 40.00 - 50.00 per hour

IT Vendor & Applications Analyst (Remote)

Robert Half

Remote or Hartford, Connecticut • Today

Easy Apply

Contract

USD 60.00 - 70.00 per hour

IT Specialist - End User Support

MVP Consulting Plus

Remote or New York, New York • Today

Full-time

IT Software Asset Management Analyst (ITSAM)

Mindlance

Remote • 26d ago

Easy Apply

Contract

$62 - $64

DOC - IT Security Analyst 2

V-Soft Consulting Group, Inc

Remote • Yesterday

Easy Apply

Contract, Third Party

$47.62

Health IT Technical Analyst (SME)

MSYS Inc.

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

IT Security Analyst 2 (814128) // REMOTE // F2F Interview

Key Business Solutions, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Senior IT Systems Analyst – Epic SER / Provider Records

Source Code Technologies LLC

Remote • 20d ago

Easy Apply

Contract

Depends on Experience

IT Security Analyst/cybersecurity/(814125)/ Remote & In-person

Key Business Solutions, Inc.

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

IT Security Analyst

Kairos Power

Remote or Oak Ridge, Tennessee • Today

Full-time

USD 108,735.00 - 127,923.00 per year

Vaco by Highspring

Job Details

Skills

Summary

The IT Support Analyst is responsible for delivering frontline technical support to end users globally, with a primary focus on desk-side incident response for US-based staff and Microsoft Entra ID account and access administration. This is a permanent, full-time position on a small IT team, based in the US and working standard US business hours, where the analyst will serve as the first point of contact for the majority of day-to-day technical issues and will be expected to respond to incidents throughout the workday. The primary measure of success in this role is reliable, responsive, hands-on support for end users.

Essential Duties & Functions

Serve as the first point of contact for end user IT support requests via ticketing system, phone, or in person, responding to incidents throughout the day as they arise
Provide desk-side support, physically assisting US-based employees with hardware, software, and connectivity issues
Provide remote technical support to end users in other regions via ticketing system, phone, or Teams
Troubleshoot and resolve issues for laptops, desktops, mobile devices, and peripherals
Manage user accounts, group memberships, and access permissions in Microsoft Entra ID (Azure AD)
Perform basic Exchange Online administration tasks, such as mailbox permissions, distribution list updates, and shared mailbox management
Fulfill standard IT service requests (e.g., software access, equipment requests, mailbox and permission changes) submitted through the ticketing system
Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) for end users, including account setup and troubleshooting
Perform user onboarding and offboarding tasks, including account provisioning, license assignment, device setup, and access removal
Reset passwords, manage MFA enrollment, and assist with account lockouts
Set up and configure end user devices, including software installation and basic imaging
Escalate complex infrastructure, network, application, or server issues to senior IT staff or the MSP as appropriate
Document common issues, resolutions, and end user how-to guidance in the knowledge base
Support printer, peripheral, and conference room technology issues
Maintain a positive, professional, customer-service-oriented approach with end users at all levels

Knowledge, Skills & Abilities

Working knowledge of Microsoft Entra ID (Azure AD) user and group administration
Basic familiarity with Exchange Online administration (mailbox permissions, distribution lists, shared mailboxes)
Familiarity with Microsoft 365 applications and basic administration
Strong customer service orientation with clear, patient communication skills, especially in face to face desk-side interactions
Solid troubleshooting skills for Windows devices, mobile devices, and common business applications
Basic understanding of networking concepts (Wi-Fi, VPN client troubleshooting) from an end-user support angle
Comfortable handling incoming incidents and shifting priorities throughout the day
Ability to work well within a small team, following established direction while managing individual incident response independently
Comfortable documenting processes and following established procedures
Familiarity with endpoint management tools (e.g., Intune) preferred
Any prior exposure to business application support (e.g., ERP, CRM, or line of business apps) is a plus but not required
Interest in growth areas such as application support, networking and infrastructure management, or other IT specialties is welcomed but not required
Expectation of being readily available to respond to incidents throughout the day

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 44e05f3f-413e-4835-a54b-ef65dc40e43b
Posted 2 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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Aaron Nelson

Recruiter @ Vaco by Highspring

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Vaco by Highspring

Job Details

Skills

Summary

Essential Duties & Functions

Serve as the first point of contact for end user IT support requests via ticketing system, phone, or in person, responding to incidents throughout the day as they arise
Provide desk-side support, physically assisting US-based employees with hardware, software, and connectivity issues
Provide remote technical support to end users in other regions via ticketing system, phone, or Teams
Troubleshoot and resolve issues for laptops, desktops, mobile devices, and peripherals
Manage user accounts, group memberships, and access permissions in Microsoft Entra ID (Azure AD)
Perform basic Exchange Online administration tasks, such as mailbox permissions, distribution list updates, and shared mailbox management
Fulfill standard IT service requests (e.g., software access, equipment requests, mailbox and permission changes) submitted through the ticketing system
Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) for end users, including account setup and troubleshooting
Perform user onboarding and offboarding tasks, including account provisioning, license assignment, device setup, and access removal
Reset passwords, manage MFA enrollment, and assist with account lockouts
Set up and configure end user devices, including software installation and basic imaging
Escalate complex infrastructure, network, application, or server issues to senior IT staff or the MSP as appropriate
Document common issues, resolutions, and end user how-to guidance in the knowledge base
Support printer, peripheral, and conference room technology issues
Maintain a positive, professional, customer-service-oriented approach with end users at all levels

Knowledge, Skills & Abilities

Working knowledge of Microsoft Entra ID (Azure AD) user and group administration
Basic familiarity with Exchange Online administration (mailbox permissions, distribution lists, shared mailboxes)
Familiarity with Microsoft 365 applications and basic administration
Strong customer service orientation with clear, patient communication skills, especially in face to face desk-side interactions
Solid troubleshooting skills for Windows devices, mobile devices, and common business applications
Basic understanding of networking concepts (Wi-Fi, VPN client troubleshooting) from an end-user support angle
Comfortable handling incoming incidents and shifting priorities throughout the day
Ability to work well within a small team, following established direction while managing individual incident response independently
Comfortable documenting processes and following established procedures
Familiarity with endpoint management tools (e.g., Intune) preferred
Any prior exposure to business application support (e.g., ERP, CRM, or line of business apps) is a plus but not required
Interest in growth areas such as application support, networking and infrastructure management, or other IT specialties is welcomed but not required
Expectation of being readily available to respond to incidents throughout the day

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.