Position Summary Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment. Key Responsibilities Provide technical support for laptops, desktops, mobile devices, peripherals, and applications. Monitor and respond to help desk tickets while meeting SLA requirements. Perform PC imaging, builds, deployments, and equipment refreshes. Handle installs, moves, adds, and changes (IMAC) for end users. Support conference room and office technology needs. Assist with hardware setup, equipment moves, cable management, and workstation configurations. Participate in desktop-related projects under the guidance of senior team members. Troubleshoot hardware, software, and mobile device issues. Required Qualifications 2+ years of IT support or desktop support experience. Experience supporting: Windows desktops and laptops Mobile devices End-user applications Hardware and peripherals Strong customer service and communication skills. Basic understanding of IT security principles. Basic understanding of ITIL / ITSM processes. Associate degree or equivalent experience. Technical Skills Desktop and endpoint support PC builds and deployments Hardware troubleshooting Mobile device support Ticketing systems and incident management Mobile Device Management (MDM) Preferred Qualifications A+ Certification Microsoft Certifications ITIL Foundations Apple Certified Support Professional Experience with: Jamf MobileIron Apple devices and macOS support Physical Requirements Ability to lift up to 50 lbs. Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations.By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10115369
- Position Id: 3e8da215-218e-4321-be8c-2ab585bb4385
- Posted 2 hours ago
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