Role: ServiceNow Platform Solutions Architect
Location: 515 West shire Dr., Lansing, MI – 48917- Hybrid
Interview Process : In-person interviews. Candidates MUST be available for an in-person interview.
Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Specific onsite days will be determined with the manager once a candidate is selected.
-Local candidates vs non-local: Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule)
Position Overview:
We are seeking an experienced ServiceNow Platform Solutions Architect to support the design, governance, and strategic direction of our ServiceNow platform and its foundational services. This role is part of the ServiceNow platform team that supports ServiceNow CMDB and ServiceNow Foundational services for delivery of IT solutions for the DTMB Office of Chief Technology Officer (OCTO).
Key Responsibilities
• Architect ServiceNow platform solutions aligned with DTMB strategic goals.
• Lead technical solution design, platform governance, and best practices.
• Design and support integrations with enterprise applications and services.
• Provide technical support to developers, system administrators, and project teams.
• Support platform upgrades, performance optimization, and roadmap planning.
• Ensure solutions meet security, compliance, and operational requirements.
• Collaborate with stakeholders to translate business needs into technical solutions.
Required Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of ServiceNow platform experience.
• 5+ years of experience architecting and implementing enterprise ServiceNow solutions.
• Must have experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
• Excellent communication, leadership, and problem-solving skills.
• ServiceNow Certified Systems Architect (CSA) certification
Preferred Qualifications:
• ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Implementation Specialist certifications – CMDB, ITSM, ITOM, ITAM
• ITIL Foundations V3 or higher certification
