Blue Yonder Implementation Design Lead
Hybrid (Lockbourne, OH location)
Primary Duties: Support of Blue Yonder Warehouse Management system.
Implementation Design Lead
Implements and supports Supply Chain solutions (Warehouse Management Systems) within assigned Supply Chain Division.
Supports and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, testing, training, implementation and post implementation support of the predefined IT solution(s) such as Warehouse Management System into a new or existing client site(s).
Understands current work processes and develops and publishes work processes, actively participates in User Acceptance Testing, and facilitates technical documentation of systems and supports operational development of standard operating procedures (SOPs) between Supply Chain and the client.
Applies IT and internal team methodologies to ensure implementations are delivered in a consistent, standard, and repeatable method.
Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions. Participates in the development of implementation and support cost estimates.
Prepares and delivers status reports to team leader, senior management and other project leaders. Acts as project leader on internal team initiatives.
Serves as internal technical expert, partnering with product team on setup/design phases and provides configuration and design direction to ensure project standardization.
Provides technical leadership and guidance to implementation team.
Makes decisions related to the systems implementation analysis tasks on a project IR’s/service request, or other support functions, including configuration decisions, developing testing scripts and scenarios, development of training and documentation and goodness of fit/solution recommendations.
Partners with product team to determine appropriateness of new solutions/strategies
Key Accountabilities / Primary Duties & Responsibilities
Pursuits:
- Recommends basic to complex configuration strategies for predefined IT solution(s) that meet or exceed the requirements of customers and business partners.
- Participate in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful to complex business opportunities.
- May develop new solutions and strategies.
Project Planning & Administration:
- Contributes to the development of project plans by supporting the overall project work plan, specifically in estimating implementation tasks (e.g., system set-up, user testing, training).
- Experienced in the use of Supply Chain Project administration processes, including tracking labor against the project plan.
Project Delivery:
- Facilitates and supports business acceptance testing process with customers, analysts and project leaders for custom and package application projects.
- Applies advanced level industry specific knowledge to deliver solutions. Provides specialty technical knowledge of one or more in-house or third-party applications.
- Performs system setup, configuration, testing, training, troubleshooting and go-live support.
- Facilitates training for all levels of associates, customers, and/or business partners.
Excellent written communication skills – ability to write clearly and effectively present ideas and to document activities; to read and interpret written information
Excellent customer/partner orientation skills – ability to ensure that customers/partners know what to expect, and keep customers/partners informed; project customers’/partners’ long term needs; be resourceful to meet complex needs; recover from service failures; make customers/partners feel important and exceed their expectations; create customer orientation in work groups.
Excellent organization and planning skills – ability to organize or schedule people or tasks; to develop realistic action plans while being sensitive to time constraints and resource availability
Superior decision making and problem-solving skills – able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics
Excellent analytical problem-solving skills – ability to use systematic approach in solving problems through analysis of problem and evaluation of alternative solutions; use logic, mathematics, or other problem-solving tools in data analysis or in generating solutions
Excellent business analytical skills – high level functional requirements – the systems, services, constraints and goals are established from a functional perspective using as input business process flows and consultation with business users
Excellent presentation skills – extensive skills in communication – both verbal and written – using MS Office tools, Visio and other complex software tools.
Ability to start and persist with a specific course of action while exhibiting high motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifice in order to reach goals (Commitment to Task)
Ability to use systems thinking to anticipate consequences and prevent problems; comply constructively with written or unwritten rules; use detailed procedures and/or previously established techniques, conform to standards so systems run smoothly, and maintain consistency (Systems/Process Orientation)
Ability to perform within a matrix environment with other divisional staff
Minimum Qualifications
· Bachelor’s degree in a relevant business or technical field
· 7-9 years’ experience in an IT environment
· 5-7 years’ experience as an IDL - in the implementation and support of business systems
· Considerable knowledge of information technology, logistics and supply chain marketplace
· Considerable knowledge of service functions, including deep and broad understanding or experience of a service function inside the context of a business unit
· Thorough knowledge of specific applications based on assigned specialty area
· Excellent verbal communication skills – ability to clearly present information through the spoken word; influence or persuade others through oral presentations in positive or negative circumstances; listens well.
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