Senior Application Support Engineer

Description

We are looking for a Senior Application Support Engineer to provide advanced application support and technical leadership for critical warehouse and transportation systems in Westerville, Ohio. This Long-term Contract position focuses on maintaining reliable operations, resolving complex incidents, and improving the performance of enterprise applications that support distribution and shipping activities. The role also involves cross-functional collaboration, technical documentation, user guidance, and participation in recovery readiness efforts to help ensure business continuity.

Responsibilities:
Deliver second-level support for warehouse management and transportation applications, addressing complex issues and restoring service in a timely manner.
Monitor, maintain, and administer Manhattan Active Warehouse Management and related platform components that support receiving, picking, packing, shipping, and labor functions.
Support Centiro and other SaaS-based peripheral solutions by handling configuration updates, integration issues, and outbound shipping workflow troubleshooting.
Provide operational support for associated Windows- and Linux-based systems that interact with core business applications and peripheral technologies.
Investigate application and system problems through log review, data analysis, and root cause identification, and implement corrective actions aligned with development standards.
Partner with frontline support, senior technical teams, and business stakeholders to coordinate escalations, communicate status, and drive issue resolution.
Create and maintain support documentation, procedures, and training materials to improve knowledge sharing and user readiness.
Participate in disaster recovery planning and exercises, and contribute technical leadership during testing and restoration activities.
Assist with software installation, release coordination, and controlled deployment activities across multiple departments and supported solutions.
Develop or enhance technical solutions that improve application stability, team efficiency, and customer service outcomes.

Requirements

Experience providing Tier 2 application support for enterprise warehouse management platforms, preferably Manhattan Active Warehouse Management.
Working knowledge of warehouse operations modules such as receiving, picking, packing, shipping, and labor management.
Strong troubleshooting skills with the ability to interpret logs, analyze data, and perform structured root cause analysis.
Proficiency with SQL for diagnostics, reporting, and issue investigation within application support environments.
Experience using incident and service management tools such as ServiceNow to track, prioritize, and resolve support requests.
Familiarity with cloud-based and SaaS application architectures, deployment models, and configuration management practices.
Ability to support integrated environments that include Windows servers, Linux systems, and peripheral application platforms.
Strong communication skills with experience producing documentation, delivering training, and collaborating across technical and business teams.

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