Tier 3 Support Analyst / Full-Time / Hybrid / Mechanicsburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 – Join the Domino Tech Team!
Accepting Candidates Until 09/15/2026 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania – Pennsylvania Department of Corrections (DOC)
Position Title: DOC – Tier 3 Support Analyst SA1 (811345)
Location: Hybrid; Remote Off-Site and On-Site in Mechanicsburg, PA
Note: This position is on-site with opportunity to work remotely based on business needs/supervision discretion. Interviews will be in-person on-site. Candidates must currently reside within a reasonable commuting distance of Mechanicsburg, PA.
Note: This position requires an in-depth background check, including fingerprinting.
This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, AirWatch, VDI, and Inmate environments.
- Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed. Provides instruction for processes and problem resolution.
- Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the AirWatch console environment with managing assets and objects. Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.
- Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
- Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analysing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.
The Skills and Experience:
- 3+ Years: Relevant experience
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area – the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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