RESPONSIBILITIES:
A client with Kforce is seeking a Project Coordinator II to join their team in Mountain View, CA.
Summary:
This client is committed to powering prosperity around the world for consumers, small businesses, and the self-employed through its ecosystem of innovative financial management solutions. As part of the Customer Success team, and reporting to the Program Lead, the IDEAS Program Coordinator plays a critical role in the execution and operational success of the client IDEAS (Invest, Develop, Empower, Accelerate, Scale) program. This role is especially critical during the program's recruitment and onboarding period, when newly recruited businesses need to be fully set up on the client's products ahead of the program's official launch.
Duties:
* Support the QuickBooks Online setup and cleanup process, including supportability, access issues, and escalations
* Support resolution of product carryover issues between cohorts, including extensions for former cohort members
* Help develop and improve the system for product provisioning for future IDEAS cohorts
* Build and own the program's monthly reporting process, consolidating dashboards, partner metrics, and KPIs into a single recurring report
* Maintain trackers and dashboards using Google Sheets and Slides
* Develop self-serve resources (FAQs, setup guides, walkthrough videos) to reduce recurring support needs
* Escalate technical/product questions directly; route non-technical participant questions to the appropriate teammate
* Manage incoming participant queries across all channels - the shared inbox and questions posted on the community platform
* Serve as a front-line point of contact for participant questions, escalating technical issues appropriately and routing others to the right teammate
* Troubleshoot technical setup issues directly with participants
REQUIREMENTS:
* 3-5 years of experience in program or project management, operations, and/or community engagement
* Strong technical and data aptitude, with the ability to quickly learn new tools and processes
* Advanced proficiency in Google Sheets and Slides, including building trackers, dashboards, and reporting from multiple data sources
* Strong customer service skills, with experience troubleshooting directly with end users or clients
* Excellent organizational and communication skills, with the ability to manage multiple priorities in a fast-paced environment
* Experience in a matrixed or cross-functional organization
* Familiarity with the client's products, small business operations, or fintech is a plus
This is a challenging and rewarding opportunity for a program coordinator who thrives in a matrixed environment, excels at operational execution, and is passionate about social impact and community engagement.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITWQG2183897
- Posted 9 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.